add domain 'latty.com ' to brightmail's white list, user still cannot receive mail?
The following is mail log:
17-Jul-2007 23:51:15.14 tcp_intranet ims-msE 786 s.giulio@latty.com rfc822;zhuxiaotong@cgnp
c.com.cn "p205475+X-Whitelist: TRUE"@ims-ms-daemon jt-e500.cgnpc.com.cn ([10.200.15.15])
17-Jul-2007 23:51:15.66 ims-msD 786 s.giulio@latty.com rfc822;zhuxiaotong@cgnp
c.com.cn "p205475+X-Whitelist: TRUE"@ims-ms-daem
Hi,
From the log entry it appears that the email is trying to be delivered to the users 'X-Whitelist: TRUE" folder. Get the user to log into their account via UWC or messenger express and see if there is a folder called "X-Whitelist: TRUE" -> that's where the email should be.
As to why this is happening chances are you have a brightmail rule which has an action such as fileinto: "verdict" and the verdict being returned is "X-Whitelist: TRUE" as opposed to the normal spam/spambox/inbox or whatever.
Regards,
Shane.
How to change rules to let mails to inbox from X-Whitelist: automatically.
Tkx
Hi,
I can think of two ways:
1. Configure brightmail to not send a X-Whitelist: TRUE verdict - contact your brightmail support for assistance on this
OR
2. Modify messaging servers handling of the verdict, I suggest you read up on how brightmail works, verdicts and sieve filter handling of verdicts, starting with :
http://docs.sun.com/app/docs/doc/819-5195/6n79vh562
Regards,
Shane.
