Help with Errors in JAVA

I support a web site that utilizes the Sun Java viewer for viewing real estate documents. A very small percentage of our users will get the error:"Invalid tiff header, not mm or ii" when they try to view an image they have purchased.

An even smaller percentage will only be able to view documents under 2-3 pages, anything over that and they get the same error.

I have tried checking settings in Internet Explorer for the problem. I make sure Java is enabled; I also make sure that they have a recent version of the software installed.

All of our users are on Win XP and use IE.

Does anybody have an idea?

Thanks,

Chris

[677 byte] By [cjransoma] at [2007-11-27 3:53:36]

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# 1

I would one of these users to send one of these files showing this error and take a look at it with notepad. Is it actually binary data? Maybe the JRE is running out of memory and sending the exception text as the image contents?

crorvicka at 2007-7-12 8:57:40 >

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# 2

First of all thank you for responding!

The images that some customer can't view are viewable by everyone. It happens so infrequently it is hard to track down what makes their machine not be able to view it and everyone else has no issues. It is very issolated. The only common element is the invalid .tiff header error.

Is there a place to increase the file size allowable to be viewed on the customer's side?

cjransoma at 2007-7-12 8:57:40 >

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