IDM Email Escalation

Hi,

I have a requirment where in when a job is changed andno actionis takentill 5 days by his manager,a mail should be send to theuser's managerandafter 15 days another mail should be send to managers manager ,if still no action is beentaken ...I'am not understanding how to trigger a mail automaticallyafter a specificperiod.

Thanks,

Bharani

[370 byte] By [idm_@a] at [2007-11-27 6:08:41]
# 1

Hi Bharana,

You can do this workflow.

just make a variable like days and set it value for time period 5 days.

now in your manualaction set timeout value to this days variable.

in the transition check for WF_ACTION_TIMEOUT if it is not null then transition it to another activity like sendReminderMail and write action for sending mail and set the value of days variable by multiply my 2. now transition back to manualaction.

this time the value of variable days is 10 more days. if again timeout then it will send again remainder mail.

Thanx

Shant

Shanta at 2007-7-12 17:11:25 > top of Java-index,Web & Directory Servers,Directory Servers...