Policy Agent 2.2 Error

Running Policy Agent 2.2 on Oracle application server and getting the following errors:

2007-05-22 16:36:58.332Error 8170:1917e0 AM_SSO_SERVICE: SSOTokenService::getSessionInfo(): Error 16 for sso token ID AQIC5wM2LY4SfcxgQrsHCuGgBD/Dq9eYjS

A4xk/Lw5z3nu4=@AAJTSQACMDI=#.

2007-05-22 16:36:58.332Error 8170:1917e0 PolicyEngine: am_policy_evaluate: InternalException in Service::initialize() with error message:Session query f

ailed during service creation. and code:16

2007-05-22 16:37:21.946Error 8169:1917e0 AM_SSO_SERVICE: SSOTokenService::getSessionInfo(): Error 16 for sso token ID AQIC5wM2LY4SfczJcMgerUutyyTAARlTSG

qRpC9LrXjENZY=@AAJTSQACMDI=#.

2007-05-22 16:37:21.947Error 8169:1917e0 PolicyEngine: am_policy_evaluate: InternalException in Service::initialize() with error message:Session query f

ailed during service creation. and code:16

2007-05-22 16:38:21.912Error 8173:1917e0 AM_SSO_SERVICE: SSOTokenService::getSessionInfo(): Error 16 for sso token ID AQIC5wM2LY4SfcwhMgEhd7kpiTrMgDRwS9

jxz8A29FVNHpk=@AAJTSQACMDI=#.

2007-05-22 16:38:21.912Error 8173:1917e0 PolicyEngine: am_policy_evaluate: InternalException in Service::initialize() with error message:Session query f

ailed during service creation. and code:16

2007-05-22 23:08:32.855Error 8171:1917e0 AM_SSO_SERVICE: SSOTokenService::getSessionInfo(): Error 16 for sso token ID AQIC5wM2LY4SfcxP7nAuyu+2RGfjABNu8h

lXRMXj/scABWI=@AAJTSQACMDI=#.

2007-05-22 23:08:32.856Error 8171:1917e0 PolicyEngine: am_policy_evaluate: InternalException in Service::initialize() with error message:Session query f

ailed during service creation. and code:16

2007-05-22 23:11:50.597Error 8285:1917e0 AM_SSO_SERVICE: SSOTokenService::getSessionInfo(): Error 16 for sso token ID AQIC5wM2LY4SfcwjSfSujaQ/zBgj3q+Xew

c4QpHDEcLrQwM=@AAJTSQACMDI=#.

2007-05-22 23:11:50.598Error 8285:1917e0 PolicyEngine: am_policy_evaluate: InternalException in Service::initialize() with error message:Session query f

ailed during service creation. and code:16

2007-05-23 08:38:36.398Error 8169:1917e0 AM_SSO_SERVICE: SSOTokenService::getSessionInfo(): Error 16 for sso token ID AQIC5wM2LY4SfcwCcS+uw7PHykF03Yq8Zi

Nl3gm7cznKF5o=@AAJTSQACMDI=#.

2007-05-23 08:38:36.398Error 8169:1917e0 PolicyEngine: am_policy_evaluate: InternalException in Service::initialize() with error message:Session query f

ailed during service creation. and code:16

2007-05-23 08:44:59.435Error 8285:1917e0 AM_SSO_SERVICE: SSOTokenService::getSessionInfo(): Error 16 for sso token ID AQIC5wM2LY4SfcwdqOcy7dIH4Dtkn3fFZb

GncTJglXFO5+E=@AAJTSQACMDI=#.

2007-05-23 08:44:59.436Error 8285:1917e0 PolicyEngine: am_policy_evaluate: InternalException in Service::initialize() with error message:Session query f

ailed during service creation. and code:16

Anyone have an idea on what code:16 means?

-Tom

[2976 byte] By [baron49a] at [2007-11-27 5:18:11]
# 1
Please give more details about the agent. When this error is coming? Looks like AM session service not available while the agent trying to get the session information for a ssotoken.Thanks,Subba
Subba_Evania at 2007-7-12 10:41:15 > top of Java-index,Web & Directory Servers,Directory Servers...
# 2
Make sure any firewall preventing agent communication with AM.Thanks,Subba
Subba_Evania at 2007-7-12 10:41:15 > top of Java-index,Web & Directory Servers,Directory Servers...
# 3
The AM is running on port 443. Are there any other ports that need to be open on either side. It seems like the server where the agent is running can reach port 443 on the server where AM is running.
baron49a at 2007-7-12 10:41:15 > top of Java-index,Web & Directory Servers,Directory Servers...
# 4
Is AM behind a load balancer? then try setting these properties in AMAgent.properties:com.sun.am.load_balancer.enable = truecom.sun.am.ignore.naming_service = true-Subba
Subba_Evania at 2007-7-12 10:41:15 > top of Java-index,Web & Directory Servers,Directory Servers...