Hi friends
Anybody has done remedy5.12 integration with SUN IDM 7.0.
IN document SUN IDM 7.0 support only remedy 4.5 and 5.0.
But here my client is using remedy 5.12 with Sun iDM 7.0.
any body can help we how can i do this.
It is very urgent coz i am doing a project. I am using remedy as a authorative datasource.
Pls.................
Thanks
Saini
If you're not a developer, you'll need to find a developer to do this for you. It's a fair bit of coding involved. IDM comes with documentation and samples on creating custom adapters. But you'll also need so customize these samples using Java code to call the Remedy web services interfaces.
If you're not up for that, another option is to use the Remedy Email Engine. It can receive and process e-mail requests to create and update entries for most Remedy forms using an e-mail as the input mechanism. IDM can simply send an e-mail containing the properly formatted Remedy requests to initiate Remedy actions.
Thanks for reply.
Okie I explain the scanario. i am using remedy as a authorative means
user will raised the ticket in remedy for a new role or role modification.
In ticket he will pass userid and role. After getting a approval in remedy through workflow he will get a account in idm. Can you tell me step how to configure remdy with idm throught email system. I will really thanksful for u.
Thanks
SAini
