Can't install JRE-1_5_11-widows-i586-p-s.exe

I received a response from Sun Microsystems regarding installation problems. The following is a copy and paste of that email. I hope it helps you.

The solutions provided below are related to common JRE installation related issues. Please try the same. If it fails, do not hesitate to write back to us with more details including the system environment and steps to reproduce the issue.

1) Network connectivity: Sometimes network connectivity at your/ISP end, can prevent the complete download. Please ensure that your ISP is configured properly and working fine before trying a fresh JRE download attempt.

2) Network congestion: At times due to high JRE downloads traffic, we face some network congestion issues. We are aware of this problem and our network administrators are actively working towards a solution. We apologize again for any inconvenience this may have caused you. In this case, please try again after some time.

3) Anti-virus/Firewall Configuration: It is recommended to disable any anti-virus/firewall installed during the JRE download/install process.

Note: Ensure that Java applet/applications are not blocked in your Firewall settings.

4) Configuring Internet Connection/Proxy settings: Ensure that you have your Internet connection settings in the browser(s) configured properly. If you are accessing through a proxy server, ensure that the server is accessible and configured properly to open web sites through internet. For details, look at:

http://java.com/en/download/help/proxy_server.xml

5) Download Accelerator(s): It is recommended that you do not use any download accelerator utility in order to speedify the download process. For details, please see:

http://java.com/en/download/help/download_accelerator.xml

6) Offline download/install: Offline download/install option is the most recommended, especially in case online download/install attempt fails. You can find the relevant download and instructions at:

http://java.com/en/download/help/download_options.xml

_

If you have a corrupt JRE download/install, then follow these instructions:

1) Remove any exisiting traces of Java software on your system follow instructions from:

http://www.java.com/en/download/help/uninstall_java.xml

http://java.com/en/download/help/5000010800.xml

If you still are not able to uninstall completely (if you see Java Plug-in icon in the Start -> Settings -> Control Panel), please download/install and run this registry cleaner utility from Microsoft from:

http://support.microsoft.com/default.aspx?scid=kb;en-us;290301

Restart the system.

2) How to download/install Java Runtime Environment properly:

http://java.com/en/download/help/download_options.xml

http://jdl.sun.com/webapps/download/AutoDL?BundleId=10549

Note: Offline download option is highly recommended

goawayfasta at 2007-7-9 22:06:09 >