Unnexpected error - Please help!
I need help please!
Below is the error message I get when, suddenly, any and all windows on my computer close out by themselves leaving me at my desktop. I did the java test and found that I was running on an older version of java. I downloaded the latest version but to no avail! This happens repeatedly and is becoming more frequent (less time between crashing) as well. If anyone has any recommendations on how a "not so experienced" individual could go about correcting this problem, I would be forever grateful as I make my living from hone on the computer.
Thank you so much!
Sheri
#
# An unexpected error has been detected by HotSpot Virtual Machine:
#
# Internal Error (4A41564123414C4C530E4350500018), pid=3440, tid=2740
#
# Java VM: Java HotSpot(TM) Client VM (1.5.0_11-b03 mixed mode)
T H R E A D
Current thread (0x008cb998): JavaThread "CompilerThread0" daemon [_thread_in_vm, id=2740]
Stack: [0x089e0000,0x08ae0000), sp=0x08adf464, free space=1021k
Native frames: (J=compiled Java code, j=interpreted, Vv=VM code, C=native code)
V [jvm.dll+0x12430d]
V [jvm.dll+0x6366e]
V [jvm.dll+0x86b84]
V [jvm.dll+0x8716e]
V [jvm.dll+0xdf462]
V [jvm.dll+0x87079]
V [jvm.dll+0x8da2f]
C [awt.dll+0xb294a]
C [msvcrt.dll+0x1c3f9]
C [msvcrt.dll+0x1c42e]
V [jvm.dll+0xdbd89]
V [jvm.dll+0x18a9]
V [jvm.dll+0x122e0]
V [jvm.dll+0x1709f]
V [jvm.dll+0x17339]
V [jvm.dll+0x2320e]
V [jvm.dll+0x114f3]
Current CompileTask:
HotSpot Client Compiler:1089 !b java.awt.DefaultKeyboardFocusManager.dispatchEvent(Ljava/awt/AWTEvent;)Z (1436 bytes)
P R O C E S S
Java Threads: ( => current thread )
0x0b049940 JavaThread "Thread-17" daemon [_thread_blocked, id=3780]
0x084ea8d8 JavaThread "Thread-15" daemon [_thread_blocked, id=3832]
0x084f0de0 JavaThread "Thread-14" daemon [_thread_blocked, id=3628]
0x08507228 JavaThread "Java Sound Event Dispatcher" daemon [_thread_blocked, id=3140]
0x084097b0 JavaThread "Java Sound Sequencer" [_thread_blocked, id=2856]
0x08508318 JavaThread "Java Sound Event Dispatcher" daemon [_thread_blocked, id=4088]
0x0258fb30 JavaThread "Thread-9" daemon [_thread_blocked, id=2656]
0x085db8a0 JavaThread "Thread-8" daemon [_thread_blocked, id=972]
0x085dfa28 JavaThread "Thread-7" daemon [_thread_blocked, id=2660]
0x096b2d78 JavaThread "AWT-EventQueue-2" [_thread_blocked, id=2820]
0x008ce1f0 JavaThread "thread applet-loader.class" [_thread_blocked, id=4116]
0x0847dae0 JavaThread "AWT-EventQueue-0" [_thread_blocked, id=2648]
0x024e1ca8 JavaThread "AWT-Shutdown" [_thread_blocked, id=3304]
0x0845ce38 JavaThread "traceMsgQueueThread" daemon [_thread_blocked, id=2760]
0x024f8c08 JavaThread "AWT-Windows" daemon [_thread_blocked, id=4044]
0x08406c40 JavaThread "Java2D Disposer" daemon [_thread_blocked, id=2664]
0x024ac3e0 JavaThread "Low Memory Detector" daemon [_thread_blocked, id=3144]
=>0x008cb998 JavaThread "CompilerThread0" daemon [_thread_in_vm, id=2740]
0x024e47f8 JavaThread "Signal Dispatcher" daemon [_thread_blocked, id=3292]
0x083f1bc8 JavaThread "Finalizer" daemon [_thread_blocked, id=3164]
0x024b1d58 JavaThread "Reference Handler" daemon [_thread_blocked, id=3564]
0x024ea268 JavaThread "main" [_thread_in_native, id=4048]
Other Threads:
0x024b0cf0 VMThread [id=2676]
0x024f2d50 WatcherThread [id=2768]
VM state:synchronizing (normal execution)
VM Mutex/Monitor currently owned by a thread: ([mutex/lock_event])
[0x008cbe90/0x00000bd8] Threads_lock - owner thread: 0x024b0cf0
[0x024da738/0x00000c14] Heap_lock - owner thread: 0x085db8a0
Heap
def new generationtotal 4416K, used 2502K [0x10010000, 0x104d0000, 0x10770000)
eden space 3968K, 51% used [0x10010000, 0x10211810, 0x103f0000)
from space 448K, 100% used [0x103f0000, 0x10460000, 0x10460000)
tospace 448K,0% used [0x10460000, 0x10460000, 0x104d0000)
tenured generationtotal 58060K, used 47730K [0x10770000, 0x14023000, 0x16010000)
the space 58060K, 82% used [0x10770000, 0x1360c920, 0x1360ca00, 0x14023000)
compacting perm gen total 9472K, used 9327K [0x16010000, 0x16950000, 0x1a010000)
the space 9472K, 98% used [0x16010000, 0x1692bc80, 0x1692be00, 0x16950000)
No shared spaces configured.
Dynamic libraries:
0x00400000 - 0x0049a000 C:\Program Files\Internet Explorer\iexplore.exe
0x7c900000 - 0x7c9b0000 C:\WINDOWS\system32\ntdll.dll
0x7c800000 - 0x7c8f4000 C:\WINDOWS\system32\kernel32.dll
0x77dd0000 - 0x77e6b000 C:\WINDOWS\system32\ADVAPI32.dll
0x77e70000 - 0x77f01000 C:\WINDOWS\system32\RPCRT4.dll
0x77f10000 - 0x77f57000 C:\WINDOWS\system32\GDI32.dll
0x77d40000 - 0x77dd0000 C:\WINDOWS\system32\USER32.dll
0x77c10000 - 0x77c68000 C:\WINDOWS\system32\msvcrt.dll
0x77f60000 - 0x77fd6000 C:\WINDOWS\system32\SHLWAPI.dll
0x7c9c0000 - 0x7d1d5000 C:\WINDOWS\system32\SHELL32.dll
0x774e0000 - 0x7761d000 C:\WINDOWS\system32\ole32.dll
0x61410000 - 0x61534000 C:\WINDOWS\system32\urlmon.dll
0x77120000 - 0x771ac000 C:\WINDOWS\system32\OLEAUT32.dll
0x5dca0000 - 0x5dce5000 C:\WINDOWS\system32\iertutil.dll
0x77c00000 - 0x77c08000 C:\WINDOWS\system32\VERSION.dll
0x76390000 - 0x763ad000 C:\WINDOWS\system32\IMM32.DLL
0x773d0000 - 0x774d3000 C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2982_x-ww_ac3f9c03\comctl32.dll
0x5d090000 - 0x5d12a000 C:\WINDOWS\system32\comctl32.dll
0x7e1e0000 - 0x7e7a9000 C:\WINDOWS\system32\IEFRAME.dll
0x76bf0000 - 0x76bfb000 C:\WINDOWS\system32\PSAPI.DLL
0x5ad70000 - 0x5ada8000 C:\WINDOWS\system32\UxTheme.dll
0x74720000 - 0x7476b000 C:\WINDOWS\system32\MSCTF.dll
0x20000000 - 0x202c5000 C:\WINDOWS\system32\xpsp2res.dll
0x755c0000 - 0x755ee000 C:\WINDOWS\system32\msctfime.ime
0x5dff0000 - 0x5e01f000 C:\WINDOWS\system32\IEUI.dll
0x00d60000 - 0x00d6d000 C:\Program Files\Internet Explorer\MSIMG32.dll
0x4ec50000 - 0x4edf3000 C:\WINDOWS\WinSxS\x86_Microsoft.Windows.GdiPlus_6595b64144ccf1df_1.0.2600.2180_x-ww_522f9f82\gdiplus.dll
0x77b40000 - 0x77b62000 C:\WINDOWS\system32\apphelp.dll
0x76fd0000 - 0x7704f000 C:\WINDOWS\system32\CLBCATQ.DLL
0x77050000 - 0x77115000 C:\WINDOWS\system32\COMRes.dll
0x746f0000 - 0x7471a000 C:\WINDOWS\system32\msimtf.dll
0x77fe0000 - 0x77ff1000 C:\WINDOWS\system32\Secur32.dll
0x77a20000 - 0x77a74000 C:\WINDOWS\System32\cscui.dll
0x76600000 - 0x7661d000 C:\WINDOWS\System32\CSCDLL.dll
0x77920000 - 0x77a13000 C:\WINDOWS\system32\SETUPAPI.dll
0x325c0000 - 0x325d2000 C:\Program Files\Microsoft Office\OFFICE11\msohev.dll
0x61930000 - 0x6197a000 C:\Program Files\Internet Explorer\ieproxy.dll
0x10000000 - 0x1000e000 C:\PROGRA~1\PANICW~1\POP-UP~1\XAHook.dll
0x76b40000 - 0x76b6d000 C:\WINDOWS\system32\WINMM.dll
0x75e90000 - 0x75f40000 C:\WINDOWS\system32\SXS.DLL
0x771b0000 - 0x7727e000 C:\WINDOWS\system32\WININET.dll
0x01690000 - 0x01699000 C:\WINDOWS\system32\Normaliz.dll
0x75cf0000 - 0x75d81000 C:\WINDOWS\system32\MLANG.dll
0x71ab0000 - 0x71ac7000 C:\WINDOWS\system32\ws2_32.dll
0x71aa0000 - 0x71aa8000 C:\WINDOWS\system32\WS2HELP.dll
0x01f90000 - 0x01f9d000 C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
0x7c340000 - 0x7c396000 C:\WINDOWS\system32\MSVCR71.dll
0x02030000 - 0x02105000 C:\PROGRA~1\SPYBOT~1\SDHelper.dll
0x5edd0000 - 0x5ede7000 C:\WINDOWS\system32\olepro32.dll
0x6d610000 - 0x6d67a000 C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
0x7e830000 - 0x7eb9f000 C:\WINDOWS\system32\mshtml.dll
0x746c0000 - 0x746e9000 C:\WINDOWS\system32\msls31.dll
0x63400000 - 0x63433000 C:\WINDOWS\system32\MSRATING.dll
0x72ea0000 - 0x72f00000 C:\WINDOWS\system32\ieapfltr.dll
0x76c30000 - 0x76c5e000 C:\WINDOWS\system32\WINTRUST.dll
0x77a80000 - 0x77b14000 C:\WINDOWS\system32\CRYPT32.dll
0x77b20000 - 0x77b32000 C:\WINDOWS\system32\MSASN1.dll
0x76c90000 - 0x76cb8000 C:\WINDOWS\system32\IMAGEHLP.dll
0x77690000 - 0x776b1000 C:\WINDOWS\system32\NTMARTA.DLL
0x76f60000 - 0x76f8c000 C:\WINDOWS\system32\WLDAP32.dll
0x71bf0000 - 0x71c03000 C:\WINDOWS\system32\SAMLIB.dll
0x71d40000 - 0x71d5c000 C:\WINDOWS\system32\actxprxy.dll
0x76ee0000 - 0x76f1c000 C:\WINDOWS\system32\RASAPI32.dll
0x76e90000 - 0x76ea2000 C:\WINDOWS\system32\rasman.dll
0x5b860000 - 0x5b8b4000 C:\WINDOWS\system32\NETAPI32.dll
0x76eb0000 - 0x76edf000 C:\WINDOWS\system32\TAPI32.dll
0x76e80000 - 0x76e8e000 C:\WINDOWS\system32\rtutils.dll
0x71a50000 - 0x71a8f000 C:\WINDOWS\system32\mswsock.dll
0x662b0000 - 0x66308000 C:\WINDOWS\system32\hnetcfg.dll
0x769c0000 - 0x76a73000 C:\WINDOWS\system32\USERENV.dll
0x71a90000 - 0x71a98000 C:\WINDOWS\System32\wshtcpip.dll
0x722b0000 - 0x722b5000 C:\WINDOWS\system32\sensapi.dll
0x77c70000 - 0x77c93000 C:\WINDOWS\system32\msv1_0.dll
0x76d60000 - 0x76d79000 C:\WINDOWS\system32\iphlpapi.dll
0x76fc0000 - 0x76fc6000 C:\WINDOWS\system32\rasadhlp.dll
0x76f20000 - 0x76f47000 C:\WINDOWS\system32\DNSAPI.dll
0x63380000 - 0x633f8000 c:\windows\system32\jscript.dll
0x1b000000 - 0x1b00c000 C:\WINDOWS\system32\ImgUtil.dll
0x1b060000 - 0x1b06e000 C:\WINDOWS\system32\pngfilt.dll
0x30000000 - 0x302ee000 C:\WINDOWS\system32\Macromed\Flash\Flash9b.ocx
0x763b0000 - 0x763f9000 C:\WINDOWS\system32\comdlg32.dll
0x71ad0000 - 0x71ad9000 C:\WINDOWS\system32\WSOCK32.dll
0x72d20000 - 0x72d29000 C:\WINDOWS\system32\wdmaud.drv
0x72d10000 - 0x72d18000 C:\WINDOWS\system32\msacm32.drv
0x77be0000 - 0x77bf5000 C:\WINDOWS\system32\MSACM32.dll
0x77bd0000 - 0x77bd7000 C:\WINDOWS\system32\midimap.dll
0x767f0000 - 0x76817000 C:\WINDOWS\system32\schannel.dll
0x6d430000 - 0x6d43a000 C:\WINDOWS\system32\ddrawex.dll
0x73760000 - 0x737a9000 C:\WINDOWS\system32\DDRAW.dll
0x73bc0000 - 0x73bc6000 C:\WINDOWS\system32\DCIMAN32.dll
0x76200000 - 0x76277000 C:\WINDOWS\system32\mshtmled.dll
0x58760000 - 0x58792000 C:\WINDOWS\system32\iepeers.dll
0x73000000 - 0x73026000 C:\WINDOWS\system32\WINSPOOL.DRV
0x74d90000 - 0x74dfb000 C:\WINDOWS\system32\USP10.dll
0x0ffd0000 - 0x0fff8000 C:\WINDOWS\system32\rsaenh.dll
0x73300000 - 0x73365000 c:\windows\system32\vbscript.dll
0x74980000 - 0x74a8e000 C:\WINDOWS\system32\msxml3.dll
0x6d580000 - 0x6d592000 C:\Program Files\Java\jre1.5.0_11\bin\npjpi150_11.dll
0x6d410000 - 0x6d427000 C:\Program Files\Java\jre1.5.0_11\bin\jpiexp32.dll
0x76fb0000 - 0x76fb8000 C:\WINDOWS\System32\winrnr.dll
0x6d460000 - 0x6d478000 C:\Program Files\Java\jre1.5.0_11\bin\jpishare.dll
0x06130000 - 0x062cd000 C:\PROGRA~1\Java\JRE15~2.0_1\bin\client\jvm.dll
0x6d290000 - 0x6d298000 C:\PROGRA~1\Java\JRE15~2.0_1\bin\hpi.dll
0x68100000 - 0x68124000 C:\WINDOWS\system32\dssenh.dll
0x059b0000 - 0x059bc000 C:\PROGRA~1\Java\JRE15~2.0_1\bin\verify.dll
0x6d310000 - 0x6d32d000 C:\PROGRA~1\Java\JRE15~2.0_1\bin\java.dll
0x05990000 - 0x0599f000 C:\PROGRA~1\Java\JRE15~2.0_1\bin\zip.dll
0x6d000000 - 0x6d16a000 C:\Program Files\Java\jre1.5.0_11\bin\awt.dll
0x6d240000 - 0x6d290000 C:\Program Files\Java\jre1.5.0_11\bin\fontmanager.dll
0x6d1f0000 - 0x6d203000 C:\Program Files\Java\jre1.5.0_11\bin\deploy.dll
0x6d5c0000 - 0x6d5e4000 C:\Program Files\Java\jre1.5.0_11\bin\RegUtils.dll
0x091e0000 - 0x094a6000 C:\WINDOWS\system32\msi.dll
0x6d3f0000 - 0x6d405000 C:\Program Files\Java\jre1.5.0_11\bin\jpicom32.dll
0x6d4d0000 - 0x6d4e3000 C:\Program Files\Java\jre1.5.0_11\bin\net.dll
0x6d1c0000 - 0x6d1e3000 C:\Program Files\Java\jre1.5.0_11\bin\dcpr.dll
0x6d600000 - 0x6d60f000 C:\Program Files\Java\jre1.5.0_11\bin\unpack.dll
0x6d4f0000 - 0x6d4f9000 C:\Program Files\Java\jre1.5.0_11\bin\nio.dll
0x6d480000 - 0x6d4a5000 C:\Program Files\Java\jre1.5.0_11\bin\jsound.dll
0x6d4b0000 - 0x6d4b8000 C:\Program Files\Java\jre1.5.0_11\bin\jsoundds.dll
0x73f10000 - 0x73f6c000 C:\WINDOWS\system32\DSOUND.dll
0x73ee0000 - 0x73ee4000 C:\WINDOWS\system32\KsUser.dll
0x6d3d0000 - 0x6d3ef000 C:\Program Files\Java\jre1.5.0_11\bin\jpeg.dll
VM Arguments:
jvm_args: -Xbootclasspath/a:C:\PROGRA~1\Java\JRE15~2.0_1\lib\deploy.jar;C:\PROGRA~1\Java\JRE15~2.0_1\lib\plugin.jar -Xmx96m -Djavaplugin.maxHeapSize=96m -Xverify:remote -Djavaplugin.version=1.5.0_11 -Djavaplugin.nodotversion=150_11 -Dbrowser=sun.plugin -DtrustProxy=true -Dapplication.home=C:\PROGRA~1\Java\JRE15~2.0_1 -Djava.protocol.handler.pkgs=sun.plugin.net.protocol -Djavaplugin.vm.options=-Djava.class.path=C:\PROGRA~1\Java\JRE15~2.0_1\classes -Xbootclasspath/a:C:\PROGRA~1\Java\JRE15~2.0_1\lib\deploy.jar;C:\PROGRA~1\Java\JRE15~2.0_1\lib\plugin.jar -Xmx96m -Djavaplugin.maxHeapSize=96m -Xverify:remote -Djavaplugin.version=1.5.0_11 -Djavaplugin.nodotversion=150_11 -Dbrowser=sun.plugin -DtrustProxy=true -Dapplication.home=C:\PROGRA~1\Java\JRE15~2.0_1 -Djava.protocol.handler.pkgs=sun.plugin.net.protocol vfprintf
java_command: <unknown>
Launcher Type: generic
Environment Variables:
CLASSPATH=.;C:\Program Files\Java\jre1.5.0_09\lib\ext\QTJava.zip
PATH=C:\PROGRA~1\Java\JRE15~2.0_1\bin;C:\Program Files\Internet Explorer;;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\Program Files\QuickTime\QTSystem\;.
USERNAME=User
OS=Windows_NT
PROCESSOR_IDENTIFIER=x86 Family 6 Model 8 Stepping 10, GenuineIntel
S Y S T E M
OS: Windows XP Build 2600 Service Pack 2
CPU:total 1 (cores per cpu 1, threads per core 1) family 6 model 8 stepping 10, cmov, cx8, fxsr, mmx, sse
Memory: 4k page, physical 129520k(20544k free), swap 314684k(5132k free)
vm_info: Java HotSpot(TM) Client VM (1.5.0_11-b03) for windows-x86, built on Dec 15 2006 01:16:12 by "java_re" with MS VC++ 6.0
