Hi everybody
I regularly (but not everytime) have the problem that I can't acknowledge an alarm in 3.6.1. SMC shows the alarm notification and I can also display the alarm in the hosts properties window . Howevery, when clicking the "Acknowledge Button" I just get this error window:
Exception occured while acknowledging alarms.
Set timeout for null socket
Any ideas?
Greetings
Dominik
I dont think I've ran into that exact error message before, but this could be some type of communication issue. BTW..I'm defintately not an expert and am just shooting in the dark here. If it is a communication problem there are many factors here that could come into play. Are you using the java console?..from where are you trying to ack them?..on the server the agent is running on themselves or connecting remotely?.. can you do an smnpwalk from the server to the agent and vice versa when this occurs? Have you been through all the logs on the agent/master server?..Does this always happen on the same agents?...
