V-215 DB-9 adapter
My company purchased a V-215 server and lo and behold we can't do anything with it because we didn't get a DB-9 adapter with it. It's not listed in the kit contents either. So when you purchase a entry level server from Sun, it really means that you already need Sun specific adapters from you other Sun servers. Where do I get one in Colorado Springs? I needed the server up today. I guess I'll just mothball it and buy a Dell server from a local company interested in customer satisfaction. All for want of a 25 cent adapter. Am I pissed? Yes.
Server serial # 0648FL300G
[589 byte] By [
rasmitha] at [2007-11-26 13:22:54]
# 1
rasmith,
These forums are NOT a part of Sun's techsupport.
They are simply here for user-to-user conversations
about Sun's products.Although employees may
occasionally visit and participate in discussion threads,
they do so as individuals, not as representatives of the company.
--
... are you sure the adapter isn't buried among the packing materials ?
--
I suggest you contact your Sun account representative
for the fastest response.You can also log a legitimate
support case by phoning directly to the N. American
Support Center.You would reach them at
800-USA-4-SUN( 800-872-4786 ).
Warranty response for a V215 is (I think ...) next-business-day callback.
With today as the Friday before a Monday Christmas,
and with next week being a Sun shutdown week,
that would mean a callback on Tuesday January 2nd,
unless there is a Gold or Platinum service contract on that serial number.
Thus the fastest answer would be your Sun account representative.
