Installation problem on XP EXCEPTION_ACCESS_VIOLATION
Attempting to install on windows XP I get a "crash" incriminating ntdll.dll.
The same installation file works OK on my professional laptop which is
windows NT.
Se logfile below
An unexpected exception has been detected in native code outside the VM.
Unexpected Signal : EXCEPTION_ACCESS_VIOLATION (0xc0000005) occurred at PC=0x7C93AE22
Function=RtlImpersonateSelf+0x3A5
Library=F:\WINDOWS\system32\ntdll.dll
Current Java thread:
at java.util.zip.ZipFile.getNextEntry(Native Method)
at java.util.zip.ZipFile.access$400(Unknown Source)
at java.util.zip.ZipFile$2.nextElement(Unknown Source)
- locked <0x08ccd8e8> (a java.util.zip.ZipFile)
at com.installshield.archive.ArchiveReader.entries(Unknown Source)
at com.installshield.product.actions.UninstallerArchive.getRequiredBytes(Unknown Source)
at com.installshield.product.service.product.RequiredBytes.getUninstallerSize(Unkn own Source)
at com.installshield.product.service.product.RequiredBytes.visitSoftwareObject(Unk nown Source)
at com.installshield.product.service.product.InstallableObjectVisitor.visitProduct Bean(Unknown Source)
at com.installshield.product.service.product.InstallableObjectVisitor.visitProduct Beans(Unknown Source)
at com.installshield.product.service.product.RequiredBytes.getEstimatedRequiredByt es(Unknown Source)
at com.installshield.product.service.product.PureJavaProductServiceImpl$DiskSpaceC heck.execute(Unknown Source)
at com.installshield.product.service.product.PureJavaProductServiceImpl.executeChe ck(Unknown Source)
at com.installshield.product.service.product.PureJavaProductServiceImpl.executeChe cks(Unknown Source)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at com.installshield.wizard.service.LocalImplementorProxy.invoke(Unknown Source)
at com.installshield.wizard.service.AbstractService.invokeImpl(Unknown Source)
at com.installshield.product.service.product.GenericProductService.executeChecks(U nknown Source)
at com.installshield.product.service.product.InstallCheckerImpl.check(Unknown Source)
at com.installshield.product.wizardbeans.InstallCheckPanel.executeChecks(Unknown Source)
at com.installshield.product.wizardbeans.InstallCheckPanel.queryEnter(Unknown Source)
at com.installshield.wizard.awt.AWTWizardUI.currentBeanChanged(Unknown Source)
- locked <0x08653e88> (a com.installshield.wizard.swing.SwingWizardUI)
at com.installshield.wizard.swing.SwingWizardUI.currentBeanChanged(Unknown Source)
- locked <0x08653e88> (a com.installshield.wizard.swing.SwingWizardUI)
at com.installshield.wizard.StandardWizardListener.currentBeanChanged(Unknown Source)
at com.installshield.wizard.Wizard$RunThread.run(Unknown Source)
Dynamic libraries:
0x00400000 - 0x00406000 F:\DOCUME~1\RAGNAR~1\LOCALS~1\Temp\LRE6C.tmp\bin\java.exe
0x7C910000 - 0x7C9C7000 F:\WINDOWS\system32\ntdll.dll
0x7C800000 - 0x7C904000 F:\WINDOWS\system32\kernel32.dll
0x77DA0000 - 0x77E4C000 F:\WINDOWS\system32\ADVAPI32.dll
0x77E50000 - 0x77EE1000 F:\WINDOWS\system32\RPCRT4.dll
0x77BE0000 - 0x77C38000 F:\WINDOWS\system32\MSVCRT.dll
0x08000000 - 0x08138000 F:\DOCUME~1\RAGNAR~1\LOCALS~1\Temp\LRE6C.tmp\bin\client\jvm.dll
0x77D10000 - 0x77DA0000 F:\WINDOWS\system32\USER32.dll
0x77EF0000 - 0x77F37000 F:\WINDOWS\system32\GDI32.dll
0x76AE0000 - 0x76B0F000 F:\WINDOWS\system32\WINMM.dll
0x10000000 - 0x10007000 F:\DOCUME~1\RAGNAR~1\LOCALS~1\Temp\LRE6C.tmp\bin\hpi.dll
0x00390000 - 0x0039E000 F:\DOCUME~1\RAGNAR~1\LOCALS~1\Temp\LRE6C.tmp\bin\verify.dll
0x003B0000 - 0x003C9000 F:\DOCUME~1\RAGNAR~1\LOCALS~1\Temp\LRE6C.tmp\bin\java.dll
0x003D0000 - 0x003DD000 F:\DOCUME~1\RAGNAR~1\LOCALS~1\Temp\LRE6C.tmp\bin\zip.dll
0x02E60000 - 0x02E6F000 F:\Documents and Settings\Ragnar MOLLER\Local Settings\Temp\LRE6C.tmp\bin\net.dll
0x719F0000 - 0x71A07000 F:\WINDOWS\system32\WS2_32.dll
0x719E0000 - 0x719E8000 F:\WINDOWS\system32\WS2HELP.dll
0x71990000 - 0x719D0000 F:\WINDOWS\System32\mswsock.dll
0x76ED0000 - 0x76EF7000 F:\WINDOWS\system32\DNSAPI.dll
0x76F60000 - 0x76F68000 F:\WINDOWS\System32\winrnr.dll
0x76F10000 - 0x76F3D000 F:\WINDOWS\system32\WLDAP32.dll
0x76F70000 - 0x76F76000 F:\WINDOWS\system32\rasadhlp.dll
0x02F80000 - 0x02FB0000 F:\Documents and Settings\Ragnar MOLLER\Local Settings\Temp\ismp001\win32ppk.dll
0x7C9D0000 - 0x7D1F3000 F:\WINDOWS\system32\SHELL32.dll
0x77F40000 - 0x77FB6000 F:\WINDOWS\system32\SHLWAPI.dll
0x774A0000 - 0x775DD000 F:\WINDOWS\system32\ole32.dll
0x76320000 - 0x7633D000 F:\WINDOWS\system32\IMM32.dll
0x77BD0000 - 0x77BD8000 F:\WINDOWS\system32\VERSION.dll
0x77390000 - 0x77493000 F:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.26 00.2982_x-ww_ac3f9c03\comctl32.dll
0x58B50000 - 0x58BEA000 F:\WINDOWS\system32\comctl32.dll
0x5B090000 - 0x5B0C8000 F:\WINDOWS\SYSTEM32\uxtheme.dll
0x03080000 - 0x030E9000 G:\Kaspersky Security Suite\Kaspersky Anti-Spam Personal\OEHook.dll
0x76340000 - 0x7638A000 F:\WINDOWS\system32\comdlg32.dll
0x76010000 - 0x76075000 F:\WINDOWS\system32\MSVCP60.dll
0x770E0000 - 0x7716C000 F:\WINDOWS\system32\OLEAUT32.dll
0x03030000 - 0x03037000 G:\Kaspersky Security Suite\Kaspersky Anti-Spam Personal\CatNames.dll
0x03530000 - 0x0363F000 F:\Documents and Settings\Ragnar MOLLER\Local Settings\Temp\LRE6C.tmp\bin\awt.dll
0x72F50000 - 0x72F76000 F:\WINDOWS\system32\WINSPOOL.DRV
0x03640000 - 0x03690000 F:\Documents and Settings\Ragnar MOLLER\Local Settings\Temp\LRE6C.tmp\bin\fontmanager.dll
0x736B0000 - 0x736F9000 F:\WINDOWS\system32\ddraw.dll
0x73B10000 - 0x73B16000 F:\WINDOWS\system32\DCIMAN32.dll
0x73890000 - 0x73960000 F:\WINDOWS\system32\D3DIM700.DLL
0x057E0000 - 0x05BDF000 F:\WINDOWS\Resources\themes\Luna\Luna.msstyles
0x23000000 - 0x23007000 F:\Program Files\Plaxo\2.12.0.29\plx_hook.dll
0x05C20000 - 0x05C27000 G:\Copernic Desktop Search\DesktopSearchSystem2515.dll
0x20000000 - 0x202DA000 F:\WINDOWS\system32\xpsp2res.dll
0x6FEE0000 - 0x6FF34000 F:\WINDOWS\system32\netapi32.dll
0x71A60000 - 0x71A72000 F:\WINDOWS\system32\MPR.dll
0x75EF0000 - 0x75EF7000 F:\WINDOWS\System32\drprov.dll
0x71B70000 - 0x71B7E000 F:\WINDOWS\System32\ntlanman.dll
0x71C30000 - 0x71C47000 F:\WINDOWS\System32\NETUI0.dll
0x71BF0000 - 0x71C30000 F:\WINDOWS\System32\NETUI1.dll
0x71BE0000 - 0x71BE7000 F:\WINDOWS\System32\NETRAP.dll
0x71B50000 - 0x71B63000 F:\WINDOWS\System32\SAMLIB.dll
0x75F00000 - 0x75F09000 F:\WINDOWS\System32\davclnt.dll
0x778E0000 - 0x779D8000 F:\WINDOWS\system32\SETUPAPI.dll
0x77B50000 - 0x77B72000 F:\WINDOWS\system32\appHelp.dll
0x76F80000 - 0x76FFF000 F:\WINDOWS\system32\CLBCATQ.DLL
0x77000000 - 0x770D4000 F:\WINDOWS\system32\COMRes.dll
0x05D70000 - 0x05D93000 F:\WINDOWS\system32\nvappfilter.dll
0x76BA0000 - 0x76BAB000 F:\WINDOWS\system32\PSAPI.DLL
0x62E40000 - 0x62E99000 F:\WINDOWS\system32\hnetcfg.dll
0x719D0000 - 0x719D8000 F:\WINDOWS\System32\wshtcpip.dll
0x745E0000 - 0x748A6000 F:\WINDOWS\system32\msi.dll
0x77210000 - 0x772C1000 F:\WINDOWS\system32\SXS.DLL
0x75610000 - 0x75686000 F:\WINDOWS\system32\wbem\fastprox.dll
0x75200000 - 0x75237000 F:\WINDOWS\system32\wbem\wbemcomn.dll
0x76740000 - 0x76753000 F:\WINDOWS\system32\NTDSAPI.dll
0x77FC0000 - 0x77FD1000 F:\WINDOWS\system32\Secur32.dll
0x76C40000 - 0x76C68000 F:\WINDOWS\system32\imagehlp.dll
0x5D3F0000 - 0x5D491000 F:\WINDOWS\system32\DBGHELP.dll
Heap at VM Abort:
Heap
def new generationtotal 1536K, used 463K [0x08140000, 0x082e0000, 0x085d0000)
eden space 1408K, 23% used [0x08140000, 0x08193ec8, 0x082a0000)
from space 128K, 99% used [0x082c0000, 0x082dfff0, 0x082e0000)
tospace 128K,0% used [0x082a0000, 0x082a0000, 0x082c0000)
tenured generationtotal 18944K, used 7681K [0x085d0000, 0x09850000, 0x0bd40000)
the space 18944K, 40% used [0x085d0000, 0x08d50600, 0x08d50600, 0x09850000)
compacting perm gen total 11008K, used 10759K [0x0bd40000, 0x0c800000, 0x0fd40000)
the space 11008K, 97% used [0x0bd40000, 0x0c7c1e18, 0x0c7c2000, 0x0c800000)
Local Time = Sun Nov 12 17:27:22 2006
Elapsed Time = 36
#
# The exception above was detected in native code outside the VM
#
# Java VM: Java HotSpot(TM) Client VM (1.4.2_04-b05 mixed mode)
#
ee log file below
