Outlook/Messenger Express Problem

Hi,

We have been having a problem with Outlook and Messenger Express for quite a while and are wondering if anyone can shed some light.

Basically the problem is this:

If I use Outlook to compose and send a message in HTML format with an attachment and then the user replies back to me via Messenger Express, any one of the following happens:

1) if the user is using Internet Explorer and is replying back in HTML format, I see the text of the user's reply but not my original message. However, I can see a portion of my original message if I have autopreview enabled.

2) if the user is using Firefox or IE and is replying back in plain text format, the only thing I see in Outlook is my original message. If, however, I have autopreview enabled, I can see a portion of the person's reply there.

This is a problem that's been plaguing us for months and are wondering if anyone has any idea how to go about "fixing" this.

By the way, I'm using Outlook 2003 and am running Sun JES Messaging Server 6.1.

Thanks!

[1066 byte] By [nyu_rahmad] at [2007-11-26 11:33:17]
# 1
We've known about this Microsoft problem for months. So have they: http://support.microsoft.com/default.aspx?scid=kb;en-us;842937the text starts with:E-mail messages are missing information when you reply to or forward them in Outlook
jay_plesset at 2007-7-7 3:49:06 > top of Java-index,E-Mail, Calendar, & Collaboration,Sun Java System Messaging Server...
# 2

Jay,

Thanks for the link. Do you know if there's a fix for this? All the article does is state that there's a problem that applies to Outlook 2000/2002/2003 and that Microsoft knows about it; there's no information as to how to about resolving this issue, be it through patching Outlook or some other means.

Personally, I think that it's ridiculous that Microsoft has known about this problem for almost one year (or, has acknowledged this problem publically for almost a year) and yet has not updated the article with a fix or a workaround.

Thanks,

Razi

nyu_rahmad at 2007-7-7 3:49:06 > top of Java-index,E-Mail, Calendar, & Collaboration,Sun Java System Messaging Server...