Upgrading firmware from 5.15.2 to 5.20.1 on Sun Fire 4800

Hi All,

We have a problem of updating our firmware from the version 5.15.2 to the version 5.20.1 on Sun Fire 4800. We have our firmware downloaded on Sun Blade 150 workstation and we ran the command from this workstation. The problem occur when we ran the command flashupdate through the ftp url on the workstation, then it just freeze in that screen.

The command is

"flashupdate -f ftp://root:password@10.1.1.3//firmware/114527-02 scapp rtos".

This command is used to update the spare system controller card as instruct in the installation note.

We have that it ran for a day and still the firmware is not updated. We need to update this firmware, in order to replace the new system board (Sun Ultra Sparc IV).

Does any one has any idea or solution on how to update this firmware properly?

Thank You

Lin

[864 byte] By [Philip_H] at [2007-11-26 9:31:33]
# 1
This may be a service mode issue, service mode has a password requirement that prevents customers from using this mode. Traditionally the forum does not offer support for midrange systems, so I will carry that tradition on here... contact Sun support.
mlennon at 2007-7-7 0:17:01 > top of Java-index,Sun Hardware,Servers - General Discussion...
# 2

Hi,

Did you run flashupdate command on the workstation or the System Controller?

You must run from sc> prompt.

Points to check:

-from the workstation, ping your spare system controller.

-from the workstation, check ftp connection: try to connect in ftp with your account "root"

-Could you try to re-run command and launch snoop on your workstation and check if firmware is transmitted

Could we have logs from snoop?

Give me your results

Thks,

Fran鏾is

douvryf at 2007-7-7 0:17:01 > top of Java-index,Sun Hardware,Servers - General Discussion...
# 3

How much network traffic is on this FTP server?

*You may want to move the image to a system with better network performance.

There is an issue with upgrading the flash on RTOS and SCAPP with a FTP server with a busy network interface. The RTOS image is larger and the ftp may timeout.

If possible, I would connect directly to the console port on the spare SC. This way, you'll see what's happening. When using the remote connection, you get disconnected as the SC reboots to perform the upgrade. ** Get downtime and upgrade everything at once. :)

Sun4u at 2007-7-7 0:17:01 > top of Java-index,Sun Hardware,Servers - General Discussion...