Mail files on server and webmail view don't match
Hi there,
First-time poster... sorry if this has been addressed ad infinitum.
We are running Msging Server 6.2-6.01 (according to 'imsimta version').
I have a problem with a user's account. The account has a mailQuota of 20Mb, of which about 89% is currently used. If I log in to webmail as the user and go to 'Manage Folders', it says that there are 13Mb of messages in the 'Sent' folder, in 19 messages. However, when I look at the messages in the 'Sent' folder through the webmail interface, the size of the 19 messages only adds up to around 4Mb. If I change the View dropdown from 'Default' to 'All' when looking at this folder in webmail, it shows that there are 435 messages in the 'Sent' folder. The 416 messages that appear when I select 'All' have a red 'X' mark in the envelope icon. If I get a shell session to the mail server and look in the user's 'Sent' folder, all the 435 messages are there in the filesystem.
From perusing the archives of this forum, it looks like I need to run 'reconstruct' for this user's account (or their 'Sent' folder) to fix this problem. I downloaded the Admin Guide and looked at the doco for the 'reconstruct' command, but it's a bit vague to me... So...
Should I run 'reconstruct' to fix this problem?
If so, what syntax should I use to just 'reconstruct' this user's 'Sent' folder?
What would the syntax be to 'reconstruct' all folders for this user?
I see that if I don't use the right arguments to 'reconstruct', it will reconstruct all accounts on the server, which I definitely don't want 8-)
Thanks in advance,
Guido.
[1679 byte] By [
guido90210] at [2007-11-26 10:38:50]
# 1
> Hi there,
>
> First-time poster... sorry if this has been addressed
> ad infinitum.
>
> We are running Msging Server 6.2-6.01 (according to
> 'imsimta version').
>
> I have a problem with a user's account. The account
> has a mailQuota of 20Mb, of which about 89% is
> currently used. If I log in to webmail as the user
> and go to 'Manage Folders', it says that there are
> 13Mb of messages in the 'Sent' folder, in 19
> messages. However, when I look at the messages in the
> 'Sent' folder through the webmail interface, the size
> of the 19 messages only adds up to around 4Mb. If I
> change the View dropdown from 'Default' to 'All' when
> looking at this folder in webmail, it shows that
> there are 435 messages in the 'Sent' folder. The 416
> messages that appear when I select 'All' have a red
> 'X' mark in the envelope icon
Yep. These messages are "marked for deletion". The user hasn't "compressed the folders", which is what allows Messaging Server to delete the files overnight.
You can set an expiration rule for "deleted", and expire these automatically, if you like, or you can suggest the user set his mail client to "compress folders on exit", or even compress them, now.
This isn't something broken, so there's nothing to "fix.
. If I get a shell
> session to the mail server and look in the user's
> 'Sent' folder, all the 435 messages are there in the
> filesystem.
>
> From perusing the archives of this forum, it looks
> like I need to run 'reconstruct' for this user's
> account (or their 'Sent' folder) to fix this problem.
> I downloaded the Admin Guide and looked at the doco
> for the 'reconstruct' command, but it's a bit vague
> to me... So...
>
> Should I run 'reconstruct' to fix this problem?
>
> If so, what syntax should I use to just 'reconstruct'
> this user's 'Sent' folder?
>
> What would the syntax be to 'reconstruct' all folders
> for this user?
>
> I see that if I don't use the right arguments to
> 'reconstruct', it will reconstruct all accounts on
> the server, which I definitely don't want 8-)
>
> Thanks in advance,
> Guido.
# 2
> Yep. These messages are "marked for deletion". The
> user hasn't "compressed the folders", which is what
> allows Messaging Server to delete the files
> overnight.
>
> You can set an expiration rule for "deleted", and
> expire these automatically, if you like, or you can
> suggest the user set his mail client to "compress
> folders on exit", or even compress them, now.
>
> This isn't something broken, so there's nothing to
> "fix.
Thanks for your reply Jay...
How would I set an expiration rule for "deleted", and how would I compress the folders for this user? Through the webmail interface?
Thanks again,
Guido.
