Unable to access account at this time. Please try again later
Currently our production is facing a serious problem in IdM activeSync. We receive in activeSync log the message: "Unable to access account xxx at this time. Please try again later" rather frequently, 4-5 times per day. This message implies that the changeNumber fetched from Ldap server was not treated, and was skipped to next number.
To me the problem seems to be the target user might be locked by somebody else. This shouldn't happen since that nobody is using IdM web interface and there is only activeSync running.
It happens when a user attribute value is changed on Ldap, which then triggers updates on other attributes. Thus a few changeNumbers are dedicated to the same user. I suppose changeNumber is treated one by one by activeSync, thus the lock issue should not happen. Furthermore, it happens randomly and we still don't know what is the cause.
Anyone has any idea on this?
