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Sun Update Registration Fails with No Internet Connection

Attempts to register V880 either with 'sconadm' or GUI fails stating...

INFO: internet connection tested not OK !

SEVERE: Exception in internet communication'

SEVERE: java.lang.NullPointerException

SEVERE: Internet Connection Failure

However access to 'Update Manager Demo' link in same registration window works fine. Any attempts to access internet outside of the Sun registration process work fine. Identical Solaris 10 install on an E3500 registered with no problem.

[512 byte] By [dwrussell] at [2007-11-26 9:34:39]

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# 1

Can we first check whether you are using a web proxy to connect to the internet? Please also confirm the Solaris 10 release and the installed UC patches.

$ cat /etc/release

$ showrev -p | egrep -e '121453|121118|120335|121081|121563|122231|119788'

With the username and passwords obfuscated, could you please provide the registration profile used for the sconadm CLI and the registration log.

$ cat /tmp/registrationprofile.properties

$ /tmp/basicreg<TIMESTAMP>.log

ForumModerator at 2007-7-7 0:24:09 >

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# 2

# cat /etc/release

Solaris 10 3/05 s10_74L2a SPARC

Use is subject to license terms.

Assembled 22 January 2005

# showrev -p | egrep -e '121453|121118|120335|121081|121563|122231|119788'

Patch: 121453-02 Obsoletes: 120776-03, 121086-02, 119107-07 Requires: 119574-02, 119254-06 Incompatibles: Packages: SUNWcsu, SUNWcs

r, SUNWppror, SUNWpprou, SUNWppro-plugin-sunos-base, SUNWccccrr, SUNWccccr, SUNWccsign, SUNWcsmauth, SUNWccfw, SUNWdc, SUNWbreg, SUN

Wcctpx, SUNWccccfg, SUNWccfwctrl, SUNWccinv, SUNWupdatemgru, SUNWupdatemgrr

Patch: 120335-02 Obsoletes: Requires: 119107-05 Incompatibles: Packages: SUNWpprou

# cat /usr/lib/breg/data/RegistrationProfile.properties

# Sun Online account information. A new account can be created by visiting

# http://updates.sun.com

userName=xxxxxxxxx

password=xxxxxxxxx

# Name (label) of this machine as you would like it to appear on the Sun Connection

# portal. If left blank hostname will be used

hostName=datasrv2

# Service Plan / contract number with Sun. For more information on this topic

# please visit http://www.sun.com/service/warrantiescontracts/ . NOTE - a

# subscription key is required to use the Sun Connection Portal.

subscriptionKey=4104319400

# Allow this host to be managed by the Sun Connection Portal. If set to true,

# a subscription key is required.

portalEnabled=true

# HTTPS proxy information needed to connect to Sun for registration and patch

# updates.

proxyHostName=

proxyPort=

proxyUserName=

proxyPassword=

# cat /tmp/basicreg20060818114456986.log

Aug 18, 2006 11:44:57 AM com.sun.cns.basicreg.BasicReg loadPropertiesFromHomeDir

INFO: properties file loaded from the default config.properties

Aug 18, 2006 11:44:57 AM com.sun.cns.basicreg.BasicRegCLI processInputRegister

INFO: Option:a

Aug 18, 2006 11:44:57 AM com.sun.cns.basicreg.BasicRegCLI processInputRegister

INFO: Option:r ./reg_profile

Aug 18, 2006 11:44:57 AM com.sun.cns.basicreg.adapter.CCRAdapter getValue

INFO: Running cmd := /usr/lib/cc-ccr/bin/ccr -g cns.service.swupPortalMgmt.status

Aug 18, 2006 11:44:57 AM com.sun.cns.basicreg.BasicRegCLI loadPropertiesFromFile

INFO: parentPath = /usr/lib/breg/data/.

Aug 18, 2006 11:44:57 AM com.sun.cns.basicreg.BasicRegCLI loadPropertiesFromFile

INFO: CLI registration profile found @ ./reg_profile

Aug 18, 2006 11:44:57 AM com.sun.cns.basicreg.adapter.CCRAdapter getValue

INFO: Running cmd := /usr/lib/cc-ccr/bin/ccr -g cns.httpproxy.auth