hi
am testing SMC 3.5 and have installed three agents which are in the same subnet as the server (no firewalls). while one agent is working fine, but in the others, I cant open either the "Module Browser" or the "Module Manager" tabs in the console. But the other tabs like "logs" and "info" look good.
any pointers to how i can debug this issue?
thanks in advance
shivshan
Hello Shivshan,
> am testing SMC 3.5 and have installed three agents
> which are in the same subnet as the server (no
> firewalls). while one agent is working fine, but in
> the others, I cant open either the "Module Browser" or
> the "Module Manager" tabs in the console. But the
> other tabs like "logs" and "info" look good.
> any pointers to how i can debug this issue?
I have a few questions:
1) Can you see the tabs but just not open them... or do they not exist for the problem Agents?
2) Are the icons for the problem Agents little blue folders, or are they tiny pictures of the hardware like the icon for the Agent that works?
3) What are the hardware types (i.e. Ultra5? Sun Fire 6800? Netra?) for all 3 hosts?
Thanks!
Aronek
Standard disclaimer: I am an employee of Halcyon (www.HalcyonInc.com)
> I have a few questions:
>
> 1) Can you see the tabs but just not open them... or
> do they not exist for the problem Agents?
I can see the tabs but the modules dont show up for the problem agents.
> 2) Are the icons for the problem Agents little blue
> folders, or are they tiny pictures of the hardware
> like the icon for the Agent that works?
i can see icons of the hardware.
> 3) What are the hardware types (i.e. Ultra5? Sun Fire
> 6800? Netra?) for all 3 hosts?
all the agents are running on 280R.
i thought maybe the modules are not loaded but when i look at the agent.log, it states that all the modules were loaded and enabled!
for completeness: i also have a SMC 3.0 server polling few servers in the same subnet; though i dont see how this can create any problem.
thanks
shivshan
