cdm errors

Hello,

I'm getting the following error in the cdm/server/*: logs:

"

2006/06/14 19:48:04.432 (pid 13904)cdm/server/error#3Sun Secure Global Desktop Software(4.2)

Attempted to connect with invalid SMB user name: __ser912330

This connection is not permitted.

Make sure the Tarantella Enhancement Module is properly installed on the

Windows 2000 application server.

"

Once this error has occured no one can access client drives. The logs from cdm/audit do not indicate a problem, posting a connect as normal. The ttacdmd service continues to run after the error.

Running "tarantella stop cdm; tarantella start cdm" clears the error and cdm functions correctly. At some point the service throws the same error and again no client drives can be mapped.

I tried enabling server/deviceservice logging, but nothing logs.

-damon

[899 byte] By [loki1234] at [2007-11-26 8:01:15]
# 1
Did you try uninstalling/reinstalling the TEM on the windows box?
Red_Oregon at 2007-7-6 20:32:25 > top of Java-index,Desktop,Sun Secure Global Desktop Software...
# 2

I uninstalled/reinstalled the enhancement module on the Win2k3 application servers. I no longer get the error mentioned in the original posting. However, client drive mapping still fails, with a "tarantella stop cdm;tarantella start cdm" fixing the issue. This fix lasts for about 5 minutes. All client drive mapping then stops working.

loki1234 at 2007-7-6 20:32:25 > top of Java-index,Desktop,Sun Secure Global Desktop Software...
# 3
Try the following diagnostic procedure and let us know where the error is: http://docs.sun.com/source/819-4309-10/en-us/base/standard/cdm.html
Wai at 2007-7-6 20:32:25 > top of Java-index,Desktop,Sun Secure Global Desktop Software...
# 4

Wai,

Answers to the troubleshooting doc's questions:

-Windows clients are 4.20.909

-Win2k3 Application Servers using Enhancement Module for Windows 4.20.959

-ArrayManager setting has "let users access client drives" checked;

-Output of tarantella config list |grep cdm:

array-cdm-fallbackdrive: s-

array-cdm-wins: 1

array-cdm: 1

-tarantella start cdm enables client drive mappings, but only for a few minutes.

-Client drive mapping in object manager is set at the very top to allow rw on fixed drives. This is inherited by all windows applications and users.

-Solaris clients native-cdm-config file is set to map home drives (nis and local) and /tmp. Solaris client drive mapping fails as well.

-cdm logging has been reconfigured as per the docs

-Win2k3 event viewer posts the following typical error:

"A network component has not started, or the specified name could not be handled. ("R:" "\\867250040009\Drive C for loki")"

The above event viewer log seems to be at the heart of the matter

-cmd logs only include the error message I included in my original post. All other log entries are of this type:

"2006/06/16 07:08:06.194 (pid 4757)cdm/audit/info #3Sun Secure Global Desktop Software(4.2)

Authenticated SMB user "__ser625964" (mapped to Tarantella user ".../_service/sco/tta/ntauth/loki")

with drives C:(1/3) E:(1/3)"

-tarantella version = Sun Secure Global Desktop Software for SPARC Solaris 2.8+ (4.20.959)

Sun Secure Global Desktop Software Security Pack for SPARC Solaris 2.8+ (4.20.959)

Architecture code: spso0510

This host: SunOS midway 5.10 Generic_118833-03 sun4v sparc SUNW,Sun-Fire-T200

-ps -er |grep ttacdmd

"ttasys 475710 07:05:51 ?0:00 /opt/tarantella/bin/bin/ttacdmd /opt/tarantella 5427

ttasys 4799 47570 07:16:59 ?0:00 /opt/tarantella/bin/bin/ttacdmd /opt/tarantella 5427

ttasys 4797 47570 07:16:58 ?0:00 /opt/tarantella/bin/bin/ttacdmd /opt/tarantella 5427"

-netstat -an |grep 139

"*.139*.*00 491520 LISTEN

134.114.80.4.139134.114.165.5.3711641030 496400 ESTABLISHED"

There are no smb or sgd entries in inetd.conf.

-diagnostic mode posting from ttacdmd.exe on win2k3 app servers:

"07:41:21 : 00000000: db38 : WTSQuerySessionInformation dwLength = 2

07:41:21 : 00000016: db38 : WTSServer::isDesktopSession returns 1

07:41:21 : 00000016: db38 : Global\TTDMP-2-Reconnect

07:41:21 : 00000016: db38 : Global\TTDMP-2-Disconnect

07:41:21 : 00000016: db38 : Created server channel

07:41:21 : 00000016: db38 : ServerChannel::flush failed

07:41:21 : 00000031: db38 : WTSVirtualChannelWrite errored with 0

"

I've added the solaris sgd server's hostname and IP to both win2k3 server's lmhosts file.

Sorry if this is too verbose: just trying to be thorough and very anxious to get this issue resolved.

thanks,

-damon

loki1234 at 2007-7-6 20:32:25 > top of Java-index,Desktop,Sun Secure Global Desktop Software...
# 5
Why is your enhancement module 4.20.959 and your client is 4.20.909? Not aware of any issues, but just trying to rule it out.Also, disable WINS in your array manager, and then you'll need to restart the sgd services on the SGD server (using "tarantella restart")Hope this
Wai at 2007-7-6 20:32:25 > top of Java-index,Desktop,Sun Secure Global Desktop Software...
# 6

I downloaded the enhancement module from Sun the other day; I'm not sure why it's an earlier release. However, disabling WINS and restarting cdm seems to have fixed things. I'm hammering the systems with test logins and all clients are mapping local drives. I thought enabling WINS was the right thing to do during the initial configuration.

Thank you very much for the assistance.

loki1234 at 2007-7-6 20:32:25 > top of Java-index,Desktop,Sun Secure Global Desktop Software...