someone take my VISA!!! Sun JES strategy and SMB ==> need support.
Hello --
I'm a VERY small company -- seven seats -- looking to license JES Communications Suite.Big thing: need official Sun support because components of JES 2005Q4 REQUIRE (!!!!!) tech support -only patches in order to operate with stability (reference: UWC threads in Messaging forum -- patches are required to product to work in production).
I spoke with Sun inside sales: guess use-license is FREE as part of promotion, but support is an entirely different matter (100 seat min).
Sun JES message: you can't get any Sun support on software unless you spend $5,000 (ie. 100 seat min -- JES Comm Suite with Standard suppot -- $50/head).
Surely, someone @ Sun marketing & product mgmt has head up darkness by essentially pushing SMB customer to "dark side" of Microsoft.A ten user company is not going to spend $5,000 year on email system.... period (not including hardware and datacenter).
Summary from Sun:
"We'll give you the software for FREE -- but in order to run the software in production, you'll need to buy support for min of $5,000/year to get required patches."
This strategy stinks. -GA
============ Info from inside sales.
So, let me throw out some numbers:
JES the entire package with support per year (minimum 100 employees)
Standard support: $140 per employee
Premium support: $150 per employee
Java Communication Suite only with support per year (minimum 100 employees)
Standard support: $50 per employee
Premium support:$60 per employee
There is no way to purchase support for under 100 employees, per the terms of the promotion for JES:
**Customers who wish to purchase support can purchase a commercial license for the Java Enterprise System, which includes technical support, updates and maintenance. Minimum number of units (employees) licensed is 100 under the commercial license terms. (pricing per above)
