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Multiple errors - Cant get Sun Update Working

Hi,

i am having quite a bit of trouble trying to get Sun Update Manager to work correctly.

The major problem is whether i click on "install updates" or "check for updates" the progress bar appears and begins to work, however it then proceeds to hang.

Has anyone had this problem. I've had a look at the solutions on this board, and none of them have worked.

I can post output from commands such as:

updatemanager -debug

smpatch analyze

smpatch update

I have also had errors when i simply load the program. "Unknown error. Contact the system admin" and i receive errors such as the following from debug mode:

java.lang.StringIndexOutOfBoundsException: String index out of range: -1

or

java.lang.ArrayIndexOutOfBoundsException: 18 >= 18

Any help would be greatly appreciated.

[856 byte] By [_M_ichael] at [2007-11-26 6:03:55]
«« Sun Update Connection Not working
»» software registration via cli?
# 1
We just need a little more information in order to help you out:What hardware are you running Sun Update Manager on? What version of solaris? Are zones set up on this system?Please also provide the output of the following command:# smpatch list
ncsupport at 2007-7-6 13:29:13 > top of Java-index,Administration Tools,Sun Update Connection-System...
# 2

Hardware: v240

Solaris 10

No zones are setup on this system.

# smpatch list

Patch: 119574-02 Obsoletes: 119267-01 Requires: Incompatibles: Packages: SUNWcsu

Patch: 119107-03 Obsoletes: Requires: 119574-02 Incompatibles: Packages: SUNWcsu, SUNWcsr, SUNWppror, SUNWpprou, SUNWppro-plugin-sunos-base

Patch: 118868-01 Obsoletes: Requires: Incompatibles: Packages: SUNWcsu

Patch: 118996-02 Obsoletes: Requires: Incompatibles: Packages: SUNWcsu, SUNWhea

Patch: 120128-01 Obsoletes: Requires: Incompatibles: Packages: SUNWcsu, SUNWxcu6

Patch: 119687-01 Obsoletes: Requires: Incompatibles: Packages: SUNWcsu

Patch: 117461-04 Obsoletes: Requires: Incompatibles: Packages: SUNWcsu, SUNWcsl, SUNWtoo, SUNWcslr, SUNWhea

Patch: 118872-01 Obsoletes: Requires: Incompatibles: Packages: SUNWcsu

Patch: 118373-01 Obsoletes: Requires: Incompatibles: Packages: SUNWcsu

Patch: 119824-01 Obsoletes: Requires: Incompatibles: Packages: SUNWcsu

Patch: 119042-02 Obsoletes: Requires: Incompatibles: Packages: SUNWcsu

Patch: 118812-01 Obsoletes: Requires: Incompatibles: Packages: SUNWcsu, SUNWcakr, SUNWcsd

Patch: 118371-03 Obsoletes: 119265-02 Requires: Incompatibles: Packages: SUNWcsu, SUNWcsl, SUNWtoo

Patch: 118874-01 Obsoletes: Requires: Incompatibles: Packages: SUNWcsu

Patch: 120335-01 Obsoletes: Requires: 119107-02 Incompatibles: Packages: SUNWcsu, SUNWcsr

Patch: 119593-01 Obsoletes: Requires: Incompatibles: Packages: SUNWcsr

Patch: 119683-01 Obsoletes: Requires: Incompatibles: Packages: SUNWcsr

Patch: 118870-01 Obsoletes: Requires: Incompatibles: Packages: SUNWcsl

Patch: 117463-02 Obsoletes: Requires: Incompatibles: Packages: SUNWcsl

Patch: 120083-01 Obsoletes: Requires: Incompatibles: Packages: SUNWckr

Patch: 119719-01 Obsoletes: Requires: Incompatibles: Packages: SUNWckr

Patch: 118992-03 Obsoletes: Requires: Incompatibles: Packages: SUNWckr

Patch: 119012-02 Obsoletes: Requires: Incompatibles: Packages: SUNWckr

Patch: 119075-06 Obsoletes: Requires: Incompatibles: Packages: SUNWckr, SUNWhea

Patch: 119578-05 Obsoletes: 119330-01, 119331-01, 119559-01, 119576-01 Requires: Incompatibles: Packages: SUNWckr, SUNWfmd, FJSVfmd

Patch: 119070-03 Obsoletes: Requires: Incompatibles: Packages: SUNWkvm, SUNWhea

Patch: 119560-02 Obsoletes: 118915-01 Requires: Incompatibles: Packages: SUNWkvm, SUNWcar, SUNWfruip

Patch: 119681-02 Obsoletes: Requires: Incompatibles: Packages: SUNWcakr

Patch: 117170-01 Obsoletes: Requires: Incompatibles: Packages: FJSVhea, SUNWhea

Patch: 118959-02 Obsoletes: Requires: Incompatibles: Packages: SUNWesu, SUNWaccu

Patch: 119810-01 Obsoletes: Requires: Incompatibles: Packages: SUNWicu, SUNWicud

Patch: 119065-01 Obsoletes: Requires: Incompatibles: Packages: SUNWfontconfig-root

Patch: 119812-01 Obsoletes: Requires: Incompatibles: Packages: SUNWfreetype2

Patch: 119254-06 Obsoletes: 119015-03 Requires: Incompatibles: Packages: SUNWswmt, SUNWpkgcmdsu

Patch: 118852-01 Obsoletes: Requires: Incompatibles: Packages: SUNWib

Patch: 119063-01 Obsoletes: Requires: Incompatibles: Packages: SUNWxwplt

Patch: 119059-04 Obsoletes: Requires: Incompatibles: Packages: SUNWxwplt, SUNWxwinc, SUNWxwacx

Patch: 119280-02 Obsoletes: Requires: Incompatibles: Packages: SUNWmfrun

Patch: 119955-01 Obsoletes: Requires: Incompatibles: Packages: SUNWtltk

Patch: 119286-01 Obsoletes: Requires: Incompatibles: Packages: SUNWdtbas

Patch: 118560-01 Obsoletes: Requires: Incompatibles: Packages: SUNWtnetc

Patch: 119648-01 Obsoletes: Requires: Incompatibles: Packages: SUNWvld

Patch: 119313-03 Obsoletes: Requires: Incompatibles: Packages: SUNWwbcor, SUNWwbcou, SUNWwbpro

Patch: 118815-01 Obsoletes: Requires: Incompatibles: Packages: SUNWxcu4

Patch: 116298-08 Obsoletes: Requires: Incompatibles: Packages: SUNWxsrt, SUNWxrgrt, SUNWxrpcrt, SUNWjaxp

Patch: 116302-02 Obsoletes: Requires: Incompatibles: Packages: SUNWxrpcrt

Patch: 119900-01 Obsoletes: Requires: Incompatibles: Packages: SUNWTiff, SUNWpiclu, SUNWTiff-devel

Patch: 120094-02 Obsoletes: Requires: Incompatibles: Packages: SUNWxwsvr

Patch: 120339-01 Obsoletes: Requires: Incompatibles: Packages: SUNWdtdte

Patch: 119278-01 Obsoletes: Requires: Incompatibles: Packages: SUNWdtdte

Patch: 118551-01 Obsoletes: Requires: Incompatibles: Packages: SUNWmdr, SUNWmdu, SUNWhea

Patch: 120199-02 Obsoletes: Requires: Incompatibles: Packages: SUNWadmr, SUNWadmap

Patch: 119252-02 Obsoletes: Requires: Incompatibles: Packages: SUNWadmap

Patch: 119145-02 Obsoletes: Requires: Incompatibles: Packages: SUNWadmc

Patch: 113886-27 Obsoletes: Requires: Incompatibles: Packages: SUNWglrt, SUNWgldoc, SUNWglrtu, SUNWglsrz, SUNWgldp, SUNWglh, SUNWglsr

Patch: 119115-09 Obsoletes: Requires: Incompatibles: Packages: SUNWmozilla, SUNWmozmail, SUNWmozpsm

Patch: 119315-03 Obsoletes: Requires: Incompatibles: Packages: SUNWmga

Patch: 118566-01 Obsoletes: Requires: Incompatibles: Packages: SUNWbip

Patch: 120329-01 Obsoletes: Requires: Incompatibles: Packages: SUNWrcmds

Patch: 119282-01 Obsoletes: Requires: Incompatibles: Packages: SUNWdtdst, SUNWscgui, SUNWpdas

Patch: 120284-01 Obsoletes: Requires: Incompatibles: Packages: SUNWgnome-component

Patch: 119757-01 Obsoletes: Requires: Incompatibles: Packages: SUNWsmbar, SUNWsmbau, SUNWsmbac

Patch: 119906-01 Obsoletes: Requires: Incompatibles: Packages: SUNWgnome-vfs

Patch: 120135-01 Obsoletes: Requires: Incompatibles: Packages: SUNWgnome-libs-share

Patch: 120296-01 Obsoletes: Requires: Incompatibles: Packages: SUNWgnome-libsPatch: 118735-01 Obsoletes: Requires: Incompatibles: Packages: SUNWnisu

Patch: 119370-04 Obsoletes: Requires: Incompatibles: Packages: SUNWgnome-panel-root, SUNWgnome-panel-share, SUNWgnome-panel, SUNWgnome-panel-devel

Patch: 118857-01 Obsoletes: Requires: Incompatibles: Packages: SUNWpcu

Patch: 120467-01 Obsoletes: Requires: Incompatibles: Packages: SUNWpcu

Patch: 119368-01 Obsoletes: Requires: Incompatibles: Packages: SUNWgnome-print

Patch: 119412-05 Obsoletes: Requires: Incompatibles: Packages: SUNWgnome-file-mgr

Patch: 120286-01 Obsoletes: Requires: Incompatibles: Packages: SUNWgnome-text-editor

Patch: 120235-01 Obsoletes: Requires: 119254-03 Incompatibles: Packages: SUNWluzone

Patch: 118731-01 Obsoletes: Requires: Incompatibles: Packages: SUNWzoneu

Patch: 120133-01 Obsoletes: Requires: Incompatibles: Packages: SUNWgnome-themes-share

Patch: 119410-01 Obsoletes: Requires: 119370-01 Incompatibles: Packages: SUNWgnome-utility-applets, SUNWgnome-dictionary, SUNWgnome-fun-applets, SUNWgnome-internet-applets, SUNWgnome-intranet-applets, SUNWgnome-mm-applets

Patch: 119538-02 Obsoletes: Requires: Incompatibles: Packages: SUNWgnome-wm

Patch: 117465-02 Obsoletes: Requires: Incompatibles: Packages: SUNWaccu

Patch: 119996-01 Obsoletes: Requires: Incompatibles: Packages: SUNWcslr

Patch: 119826-01 Obsoletes: Requires: Incompatibles: Packages: SUNWcslr

Patch: 120009-01 Obsoletes: Requires: Incompatibles: Packages: SUNWcslr

Patch: 120473-01 Obsoletes: Requires: Incompatibles: Packages: SUNWcslr

Patch: 118830-01 Obsoletes: Requires: Incompatibles: Packages: SUNWhmd

Patch: 120099-02 Obsoletes: Requires: Incompatibles: Packages: SUNWapbas

Patch: 119845-01 Obsoletes: Requires: Incompatibles: Packages: SUNWauaos

Patch: 119546-01 Obsoletes: Requires: Incompatibles: Packages: SUNWapoc

Patch: 120454-01 Obsoletes: Requires: Incompatibles: Packages: SUNWapoc-adapter-gconf

Patch: 119284-01 Obsoletes: Requires: Incompatibles: Packages: SUNWdtezt

Patch: 119470-03 Obsoletes: Requires: Incompatibles: Packages: SUNWluxop, SUNWluxopr

Patch: 119250-02 Obsoletes: Requires: Incompatibles: Packages: SUNWinst

Patch: 119534-02 Obsoletes: Requires: Incompatibles: Packages: SUNWinst

Patch: 118548-01 Obsoletes: Requires: Incompatibles: Packages: SUNWipfu

Patch: 119764-02 Obsoletes: Requires: Incompatibles: Packages: SUNWipmi

Patch: 119703-01 Obsoletes: Requires: Incompatibles: Packages: SUNWladm

Patch: 119903-01 Obsoletes: Requires: Incompatibles: Packages: SUNWolrte

Patch: 119788-02 Obsoletes: Requires: 119107-02 Incompatibles: Packages: SUNWppror, SUNWpprou

Patch: 119783-01 Obsoletes: Requires: Incompatibles: Packages: SUNWbind

Patch: 120346-01 Obsoletes: Requires: Incompatibles: Packages: SUNWcfcl

Patch: 119562-01 Obsoletes: 118920-02 Requires: Incompatibles: Packages: SUNWppm

Patch: 119587-01 Obsoletes: Requires: Incompatibles: Packages: SUNWpsu

Patch: 118348-01 Obsoletes: Requires: Incompatibles: Packages: SUNWefcl

Patch: 119721-02 Obsoletes: Requires: Incompatibles: Packages: SUNWefcu

Patch: 119117-04 Obsoletes: Requires: Incompatibles: Packages: SUNWevolution-libs, SUNWevolution-share, SUNWevolution

Patch: 120085-01 Obsoletes: Requires: Incompatibles: Packages: SUNWftpu

Patch: 118733-01 Obsoletes: Requires: Incompatibles: Packages: SUNWsasnm

Patch: 113887-27 Obsoletes: Requires: Incompatibles: Packages: SUNWglrtx, SUNWglsrx, SUNWgldpx

Patch: 119418-01 Obsoletes: Requires: Incompatibles: Packages: SUNWgnome-a11y-gok-share, SUNWgnome-a11y-gok, SUNWgnome-a11y-gok-root

Patch: 119414-02 Obsoletes: Requires: Incompatibles: Packages: SUNWgnome-a11y-libs, SUNWgnome-a11y-libs-share, SUNWgnome-a11y-libs-devel-share, SUNWgnome-a11y-libs-devel

Patch: 119416-01 Obsoletes: Requires: 119414-01 Incompatibles: Packages: SUNWgnome-a11y-speech

Patch: 120292-01 Obsoletes: Requires: Incompatibles: Packages: SUNWmysqlr, SUNWmysqlu, SUNWmysqlt

Patch: 120302-01 Obsoletes: Requires: Incompatibles: Packages: SUNWopenssl-commands, SUNWsndmr, SUNWsndmu

Patch: 120282-01 Obsoletes: Requires: Incompatibles: Packages: SUNWgnome-cd

Patch: 119372-01 Obsoletes: Requires: Incompatibles: Packages: SUNWgnome-common-devel-share

Patch: 119542-04 Obsoletes: Requires: Incompatibles: Packages: SUNWgnome-desktop-prefs-share, SUNWgnome-desktop-prefs

Patch: 119366-04 Obsoletes: Requires: Incompatibles: Packages: SUNWgnome-display-mgr-root, SUNWgnome-display-mgr-share, SUNWgnome-display-mgr

Patch: 119908-01 Obsoletes: Requires: Incompatibles: Packages: SUNWgnome-session

Patch: 119540-03 Obsoletes: Requires: 119282-01 Incompatibles: Packages: SUNWgnome-dtlogin-integration

Patch: 119317-01 Obsoletes: Requires: Incompatibles: Packages: SUNWpkgcmdsu

Patch: 119548-02 Obsoletes: Requires: Incompatibles: Packages: SUNWgnome-im-client

Patch: 119892-01 Obsoletes: Requires: Incompatibles: Packages: SUNWgnome-img-editor-share

Patch: 119544-01 Obsoletes: Requires: Incompatibles: Packages: SUNWgnome-media-root

Patch: 119712-01 Obsoletes: Requires: Incompatibles: Packages: SUNWroute

Patch: 119890-01 Obsoletes: Requires: Incompatibles: Packages: SUNWgnome-search-tool

Patch: 119766-02 Obsoletes: Requires: Incompatibles: Packages: SUNWsfman

Patch: 120294-01 Obsoletes: Requires: Incompatibles: Packages: SUNWsfman

Patch: 120272-01 Obsoletes: Requires: Incompatibles: Packages: SUNWsmagt, SUNWsmcmd

Patch: 120288-01 Obsoletes: Requires: Incompatibles: Packages: SUNWgnome-terminal

Thanks for the help

_M_ichael at 2007-7-6 13:29:13 > top of Java-index,Administration Tools,Sun Update Connection-System...
# 3

Hi,

You you can only install Sun Update Connection, System Edition software in a global zone. Also, this software can only be executed from the global zone.

We need further output to troubleshoot the problem. Please post the output from the commands below.

# /usr/lib/cc-ccr/bin/ccr -g cns.assetid

# smpatch analyze

# smpatch get

# /usr/lib/cc-cfw/platform/transport/bin/cctrunner -p

Please also check the basic log created when registering.

The most recent /tmp/basicreg*.log

ForumModerator at 2007-7-6 13:29:13 > top of Java-index,Administration Tools,Sun Update Connection-System...
# 4

Here you go:

# /usr/lib/cc-ccr/bin/ccr -g cns.assetid

1125435053

# smpatch get

patchpro.backout.directory-""

patchpro.download.directory-/var/sadm/spool

patchpro.install.types -rebootafter:reconfigafter:standard

patchpro.patch.source-https://getupdates.sun.com/solaris/

patchpro.patchset-current

patchpro.proxy.host <removedHostname>""

patchpro.proxy.passwd********

patchpro.proxy.port 80808080

patchpro.proxy.user -""

# smpatch analyze

No patches required.

# /usr/lib/cc-cfw/platform/transport/bin/cctrunner -p

* About to connect() to <removedHostname> port 8080

*Trying <removedIPaddr>... * connected

* Connected to <removedHostname> (<removedIPaddr> ) port 8080

* Establish HTTP proxy tunnel to cns-transport.sun.com:443

< HTTP/1.0 200 Connection established

< Proxy-agent: Netscape-Proxy/3.51

<

* Proxy replied OK to CONNECT request

* successfully set certificate verify locations:

*CAfile: /usr/lib/cc-cfw/platform/transport/etc/CACert.pem

CApath: none

* SSL connection using RC4-MD5

* Server certificate:

*subject: /O=Sun Microsystems Inc/OU=CNS/CN=cns-transport.sun.com

*start date: 2005-02-23 23:16:20 GMT

*expire date: 2010-02-26 23:16:20 GMT

*issuer: /CN=Sun Microsystems Inc CA (Class B)/O=Sun Microsystems Inc

* SSL certificate verify ok.

> GET /msg/PING HTTP/1.1

Host: cns-transport.sun.com

Pragma: no-cache

Accept: */*

< HTTP/1.1 200 OK

< Server: Sun-ONE-Web-Server/6.1

< Date: Wed, 14 Sep 2005 00:46:29 GMT

< Content-type: text/html

< Transfer-encoding: chunked

< Set-Cookie: BIGipServercns-transport.sun-pool=1318587264.21535.0000; path=/

* Connection #0 to host <removedHostname> left intact

* Closing connection #0

* About to connect() to <removedHostname> port 8080

*Trying <removedIPaddr>... * connected

* Connected to <removedHostname> (<removedIPaddr> ) port 8080

* Establish HTTP proxy tunnel to cns-transport.sun.com:443

< HTTP/1.0 200 Connection established

< Proxy-agent: Netscape-Proxy/3.51

<

* Proxy replied OK to CONNECT request

* successfully set certificate verify locations:

*CAfile: /usr/lib/cc-cfw/platform/transport/etc/CACert.pem

CApath: none

* SSL connection using RC4-MD5

* Server certificate:

*subject: /O=Sun Microsystems Inc/OU=CNS/CN=cns-transport.sun.com

*start date: 2005-02-23 23:16:20 GMT

*expire date: 2010-02-26 23:16:20 GMT

*issuer: /CN=Sun Microsystems Inc CA (Class B)/O=Sun Microsystems Inc

* SSL certificate verify ok.

> POST /msg/ECHO HTTP/1.1

Host: cns-transport.sun.com

Pragma: no-cache

Accept: */*

X_SRS_SENDING_ID: 06a34a74-1dd2-11b2-9596-8300207ef245

Content-Length: 585

Content-Type: application/x-www-form-urlencoded

577|1|1|573|<message msg-id="06a346c8-1dd2-11b2-9596-8300207ef245" version="001.000.001" expires="20050914.005355" precedence="URGENT" persistence="NODELETE"><header><source customer-id="1125435053" srs-id="06a34a74-1dd2-11b2-9596-8300207ef245" version="1.0"></source><routing sending-srs-id="06a34a74-1dd2-11b2-9596-8300207ef245" receiving-srs-id="06a34a74-1dd2-11b2-9596-8300207ef245" status="CREATED" timestamp="20050914.005355" /></header></message>< HTTP/1.1 200 OK

< Server: Sun-ONE-Web-Server/6.1

< Date: Wed, 14 Sep 2005 00:46:31 GMT

< Content-type: text/html

< Transfer-encoding: chunked

< Set-Cookie: BIGipServercns-transport.sun-pool=1352141696.16415.0000; path=/

* Connection #0 to host <removedHostname> left intact

SUCCESSFUL PING

* Closing connection #0

As for the most recent /tmp/basicreg*.log, i didn't see anything strange within the log.

Wierdest thing has now happened. It no longer hangs during "checking for updates". I haven't changed anything, just ran these commands and then it seemed to work. Any ideas as to what was wrong, so when i install this on my other machines i do not run into the same problems....Thanks

_M_ichael at 2007-7-6 13:29:13 > top of Java-index,Administration Tools,Sun Update Connection-System...
# 5
_M_ichael,The output you've provided doesnt indicate any problems so i'm unable to help you further at this time.We have had some reports of update manager hanging when "Checking for updates" and we hope to have this fixed in the next release.
ForumModerator at 2007-7-6 13:29:13 > top of Java-index,Administration Tools,Sun Update Connection-System...
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