Home.... | log in.... | Pub my question! | Sign-up....

Java-index >> Administration Tools >> Sun Update Connection-System

UM registration error

Okay.. so I downloaded UM 1.0 and installed it on my Sparc at home to test out. I either get errors that the sunsolve account is not valid or that it "Failed to collect required system information" after clicking the finish button. Any ideas? I know the account information is correct.

Octave

[305 byte] By [unixconsole] at [2007-11-26 6:03:44]

«« Re-register after jumpstart?
»» Solaris 2.6 Leap second

# 1

I am seeing same symptoms - looking at the log it fails authentication at https://cns-services.sun.com/UserInformationService/UserInformationService

I can enter this URL in my browser and I get a page showing a one-row table, so I can access the site.

Anyone have any more info on what it is looking for?

cheers

Frank

> Okay.. so I downloaded UM 1.0 and installed it on my

> Sparc at home to test out. I either get errors that

> the sunsolve account is not valid or that it "Failed

> to collect required system information" after

> clicking the finish button. Any ideas? I know the

> account information is correct.

> Octave

phantom_fa at 2007-7-6 13:28:48 >

top of Java-index,Administration Tools,Sun Update Connection-System...

# 2

Can you run Update Manager GUI in debug mode and send us the output from the point when you try to register, as this might show better what is going on.# /usr/bin/updatemanager -debugAlso post the output of "smpatch get".

ForumModerator at 2007-7-6 13:28:48 >

# 3

mimiru:~ $ sudo smpatch get

patchpro.backout.directory"" ""

patchpro.download.directory/var/sadm/spool /var/sadm/spool

patchpro.install.types -rebootafter:reconfigafter:standard

patchpro.patch.source-https://getupdates.sun.com/solaris/

patchpro.patchset-current

patchpro.proxy.host -""

patchpro.proxy.passwd********

patchpro.proxy.port -8080

patchpro.proxy.user -""

mimiru:~ $ sudo /usr/bin/updatemanager -debug

Password:

/export/home/oorgeron/.softwareupdate/80ea8ae1,|

/export/home/oorgeron/.softwareupdate/80ea8ae1 is NOT there, create one.

start Update Manager

Solaris Environment

getCCRValue() executing command: /usr/lib/cc-ccr/bin/ccr -g cns.swup.regRequiredCCR value of key cns.swup.regRequired: true

getCCRValue() executing command: /usr/lib/cc-ccr/bin/ccr -g cns.assetid

CCR value of key cns.assetid:

Registration required ...

Application.displayRegistration mode: 0

RegistrationManager.displayRegistration() mode: 0

Aug 24, 2005 9:56:36 PM com.sun.cns.datacollector.DataCollector collectPackages

INFO: Collect Packages

Aug 24, 2005 9:56:36 PM com.sun.cns.datacollector.DataCollector collectPackages

INFO: Collector harvesting packages

Aug 24, 2005 9:57:03 PM com.sun.cns.datacollector.DataCollector collectPatches

INFO: Collect Patches

Aug 24, 2005 9:57:03 PM com.sun.cns.datacollector.DataCollector collectStorageDevices

INFO: Collect Storage Devices

CSM in: ARG

CSM in: ifconfig

CSM in: .

CSM in: ARG

CSM in: -a

CSM in: .

CSM in: RUN

CSM in: /usr/sbin/ifconfig

CSM in: .

CSM out: RUNNING

CSM out: EXIT 0

CSM in: END

STDOUT: lo0: flags=2001000849<UP,LOOPBACK,RUNNING,MULTICAST,IPv4,VIRTUAL> mtu 8232 index 1

inet 127.0.0.1 netmask ff000000

hme0: flags=1000843<UP,BROADCAST,RUNNING,MULTICAST,IPv4> mtu 1500 index 2

inet 192.168.1.2 netmask ffffff00 broadcast 192.168.1.255

groupname net1

ether 8:0:20:ea:8a:e1

hme0:1: flags=1000843<UP,BROADCAST,RUNNING,MULTICAST,IPv4> mtu 1500 index 2

inet 192.168.1.60 netmask ffffff00 broadcast 192.168.1.255

hme1: flags=1000843<UP,BROADCAST,RUNNING,MULTICAST,IPv4> mtu 1500 index 3

inet 0.0.0.0 netmask ff000000 broadcast 0.255.255.255

groupname net1

ether 8:0:20:f1:f4:55

EXTVAL: 0

STDERR:

CSM in: ARG

CSM in: ccr

CSM in: .

CSM in: ARG

CSM in: -g

CSM in: .

CSM in: ARG

CSM in: cns.httpproxy.ipaddr

CSM in: .

CSM in: RUN

CSM in: /usr/lib/cc-ccr/bin/ccr

CSM in: .

CSM out: RUNNING

CSM out: EXIT 0

CSM in: END

STDOUT:

EXTVAL: 0

STDERR:

CSM in: ARG

CSM in: ccr

CSM in: .

CSM in: ARG

CSM in: -g

CSM in: .

CSM in: ARG

CSM in: cns.httpproxy.port

CSM in: .

CSM in: RUN

CSM in: /usr/lib/cc-ccr/bin/ccr

CSM in: .

CSM out: RUNNING

CSM out: EXIT 0

CSM in: END

STDOUT:

EXTVAL: 0

STDERR:

CSM in: ARG

CSM in: ccr

CSM in: .

CSM in: ARG

CSM in: -g

CSM in: .

CSM in: ARG

CSM in: cns.httpproxy.auth

CSM in: .

CSM in: RUN

CSM in: /usr/lib/cc-ccr/bin/ccr

CSM in: .

CSM out: RUNNING

CSM out: EXIT 0

CSM in: END

STDOUT:

EXTVAL: 0

STDERR:

Aug 24, 2005 9:57:44 PM com.sun.cc.platform.user.UserServiceClientImpl validate

SEVERE: Error validating user with service: com.sun.cc.platform.user.ValidationFailure: Access Denied: unixconsole - Access Denied for User Authentication required access: unixconsole

CSM in: ARG

CSM in: ccr

CSM in: .

CSM in: ARG

CSM in: -g

CSM in: .

CSM in: ARG

CSM in: cns.httpproxy.ipaddr

CSM in: .

CSM in: RUN

CSM in: /usr/lib/cc-ccr/bin/ccr

CSM in: .

CSM out: RUNNING

CSM out: EXIT 0

CSM in: END

STDOUT:

EXTVAL: 0

STDERR:

CSM in: ARG

CSM in: ccr

CSM in: .

CSM in: ARG

CSM in: -g

CSM in: .

CSM in: ARG

CSM in: cns.httpproxy.port

CSM in: .

CSM in: RUN

CSM in: /usr/lib/cc-ccr/bin/ccr

CSM in: .

CSM out: RUNNING

CSM out: EXIT 0

CSM in: END

STDOUT:

EXTVAL: 0

STDERR:

CSM in: ARG

CSM in: ccr

CSM in: .

CSM in: ARG

CSM in: -g

CSM in: .

CSM in: ARG

CSM in: cns.httpproxy.auth

CSM in: .

CSM in: RUN

CSM in: /usr/lib/cc-ccr/bin/ccr

CSM in: .

CSM out: RUNNING

CSM out: EXIT 0

CSM in: END

STDOUT:

EXTVAL: 0

STDERR:

CSM in: ARG

CSM in: ccr

CSM in: .

CSM in: ARG

CSM in: -g

CSM in: .

CSM in: ARG

CSM in: cns.httpproxy.ipaddr

CSM in: .

CSM in: RUN

CSM in: /usr/lib/cc-ccr/bin/ccr

CSM in: .

CSM out: RUNNING

CSM out: EXIT 0

CSM in: END

STDOUT:

EXTVAL: 0

STDERR:

CSM in: ARG

CSM in: ccr

CSM in: .

CSM in: ARG

CSM in: -g

CSM in: .

CSM in: ARG

CSM in: cns.httpproxy.port

CSM in: .

CSM in: RUN

CSM in: /usr/lib/cc-ccr/bin/ccr

CSM in: .

CSM out: RUNNING

CSM out: EXIT 0

CSM in: END

STDOUT:

EXTVAL: 0

STDERR:

CSM in: ARG

CSM in: ccr

CSM in: .

CSM in: ARG

CSM in: -g

CSM in: .

CSM in: ARG

CSM in: cns.httpproxy.auth

CSM in: .

CSM in: RUN

CSM in: /usr/lib/cc-ccr/bin/ccr

CSM in: .

CSM out: RUNNING

CSM out: EXIT 0

CSM in: END

STDOUT:

EXTVAL: 0

STDERR:

CSM in: ARG

CSM in: ccr

CSM in: .

CSM in: ARG

CSM in: -g

CSM in: .

CSM in: ARG

CSM in: cns.security.publickey

CSM in: .

CSM in: RUN

CSM in: /usr/lib/cc-ccr/bin/ccr

CSM in: .

CSM out: RUNNING

CSM out: EXIT 0

CSM in: END

STDOUT: --BEGIN PUBLIC KEY--

MIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQCgX1N1/apsLhwfEDGZRwIFilxH

rdPirav1khMl8buRsm+hcTF+KNc3SG5EJCugdLM9PE9dhbBZ0UWcjwJy2IPt6wt9

GINxA+Arr0Jb+T0AL0M8lAUMNCF3mlvgYtSfmlHgwueFMiPvL7FijbpIC8LIVl1W

np4Ahb44DW2mjbKpEwIDAQAB

--END PUBLIC KEY--

EXTVAL: 0

STDERR:

CSM in: ARG

CSM in: ccr

CSM in: .

CSM in: ARG

CSM in: -g

CSM in: .

CSM in: ARG

CSM in: cns.security.privatekey

CSM in: .

CSM in: RUN

CSM in: /usr/lib/cc-ccr/bin/ccr

CSM in: .

CSM out: RUNNING

CSM out: EXIT 0

CSM in: END

STDOUT: --BEGIN ENCRYPTED PRIVATE KEY--

MIICxjBABgkqhkiG9w0BBQ0wMzAbBgkqhkiG9w0BBQwwDgQI+Tq3CDGIYrcCAggA

MBQGCCqGSIb3DQMHBAicj41XKfzYlwSCAoB+jF1lWi2nKL0piUCTFUA2jCQJh8mK

Q/8/lSrnbGGNac/7chDrhBv8Vjpq3beP9OjtFXmY++j0+5EguIqleKTtMFnQmPNR

LmZUcR8YC7JAvozTwKEg8foIvP1GQK+i79VqG1APLazXI3LEac/vsCo5MlclS7H/

HGAOuQwaJoZIQrjiF2Rks/RpFbDCokZ0ISQ46UtTpMkFvatvqjtlQons9ItSIJDH

/zC85pi1BI9A7c3/XPsf2j9RDCExzcY2HTuN2FvV3nZvZJaK6yLGEMu/L7y8vS12

3PH50J9UIks8bmA29ZbSt5DiVfMsoUjzzbZY/Vvf7dIc91vbOnKeRWz01KJkUu4w

YE4de1Td5M6O6mHwSLzYyY2bxZsDWdA5V0U66jpbMv9LvzhX6OTp7ILtAV+fFBYK

VWY+cWQgN62aUnSdJjm4NLIccFknZrUDKWmazHWuG1uGIHp6q3vogVjv50EIhrOH

zqKPFjSW4a1KA79vJtk01Wo3OA18Ci/uw+p+xj2rFPbDejPxt2wux1v+HT/AcHzg

xoERMREpfSZsYXsQtU3tJQdhBu7LTtJn3/TTvXz5T1S9sDOHZjYqZg8nrY+IqssC

D/bnaJwojrRR/nG69+hXywjS2lmkriYZNRtZuw05VRB1LRnwKF0NkElJJPRU+nFD

/gFDAHMrORfgEdcBcQ6AGoMmGfow6BBqa+G84hnSNMf6DujkmRei5oMA5Kq56mrg

exWCfdCWyMZunC3LRd5XqycZcZaB9UqKyOu29qZArVO3aMdQHUPqRZ4CRquz27+N

qzNUWuKsf/Ag3780sDg01gZzqba7h0VyoklBistXJ+TRdjdygPjWP84P

--END ENCRYPTED PRIVATE KEY--

EXTVAL: 0

STDERR:

CSM in: ARG

CSM in: ccr

CSM in: .

CSM in: ARG

CSM in: -g

CSM in: .

CSM in: ARG

CSM in: cns.assetid

CSM in: .

CSM in: RUN

CSM in: /usr/lib/cc-ccr/bin/ccr

CSM in: .

CSM out: RUNNING

CSM out: EXIT 0

CSM in: END

STDOUT:

EXTVAL: 0

STDERR:

getCCRValue() executing command: /usr/lib/cc-ccr/bin/ccr -g cns.swup.regRequiredCCR value of key cns.swup.regRequired: true

getCCRValue() executing command: /usr/lib/cc-ccr/bin/ccr -g cns.assetid

CCR value of key cns.assetid:

System registration failed; exiting application

unixconsole at 2007-7-6 13:28:48 >

# 4

mimiru:~ $ sudo smpatch get

patchpro.backout.directory"" ""

patchpro.download.directory/var/sadm/spool /var/sadm/spool

patchpro.install.types -rebootafter:reconfigafter:standard

patchpro.patch.source-https://getupdates.sun.com/solaris/

patchpro.patchset-current

patchpro.proxy.host -""

patchpro.proxy.passwd********

patchpro.proxy.port -8080

patchpro.proxy.user -""

unixconsole at 2007-7-6 13:28:48 >

# 5

Can you confirm you can login to the Sun Update Connection web application http://updates.sun.com using your unixconsole account?Also, could you try running updatemanager directly as root rather than via sudo with your user.

ForumModerator at 2007-7-6 13:28:48 >

# 6

Yes, I'm able to access that website and sunsolve with my unixconsole account.

unixconsole at 2007-7-6 13:28:48 >

# 7

I get the same result if I login as root and run the updatemanager.

unixconsole at 2007-7-6 13:28:48 >

# 8

Can you email the most recent /tmp/basicreg*.log file to prodreg-help@sun.com . This log file will help us determine exactly why the client system is not being allowed to register. -m

atalkingchimp at 2007-7-6 13:28:48 >

# 9

The only difference with running it as root is that I only seem the get thiserror message:"Failed to collect required system information"

unixconsole at 2007-7-6 13:28:48 >

# 10

Done:)

unixconsole at 2007-7-6 13:28:48 >

# 11

I got some help from Sun on this. Make sure that you don't have any unusual network configurations, like IPMP. I ended up unconfiguring my network settings down to one basic network interface and was able to register and run the updatemanager:)

unixconsole at 2007-7-6 13:28:48 >

# 12

I'd also like to add that this bug was fixed in the "1.0.1" version of UpdateManager. Located @ http://www.sun.com/download/products.xml?id=42e02045

atalkingchimp at 2007-7-6 13:28:48 >

Java programming resources: FAQs, tutorials, compiler and browser download sites, documentation, books lists, IDEs, etc.

UM registration error

Administration Tools New Topic

Administration Tools Hot Topic

Administration Tools

All Classified