subscription key

Hi,

I got a basic solaris 10 support contract, and it was set up on 07AUG2005. I have access to sunsolve and patches, so I know the account/contract is functional. Whenever I try and register a system for use with update connection, I get "Invalid Sun Subscription Key". I'm using my contract number NKxxxxxxx as the subscription key. Please advise.

-Marc

[375 byte] By [mdojka] at [2007-11-26 6:03:36]

«« Patch 120292-01 Failed.
»» issue with patch 119107-03

# 1

Please report your problem to the Sun Connection Token Support team by emailing "sun-connection-token-support@sun.com".They should be able to help with entitlement or subscription key problems.

ForumModerator at 2007-7-6 13:28:29 >

top of Java-index,Administration Tools,Sun Update Connection-System...

# 2

In this email address still invalid? I'm getting the same error, but haven't receieved a response to my email.Thanks.

jhowkdtv at 2007-7-6 13:28:29 >

# 3

That email address is correct, however they maybe busy. I would suggest giving them a few days. If you still don't receive any feedback from them and if you have a contract open a case with the Entitlement Team at Sun.

ncsupport at 2007-7-6 13:28:29 >

# 4

Checked with the team and you email never made it to them. Can you resend. If you get no response, send me an email (click on my forum id).

kayo_granillo at 2007-7-6 13:28:29 >

# 5

I did hear back from them. Apparently even though my equipment is here, my support contract doesn't start until the 17th of April.

jhowkdtv at 2007-7-6 13:28:29 >

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