Agent not displayed in console after installation
Question
After installing the UCE Management Server, UCE Console and several UCE Agents, I can only see some of the agents on the console.
Answer
Once an agent is installed on a host, it scans the host's inventory. If custom or unknown software packages are identified by the agent, the local rule generation process will begin.
Local rule generation is the process whereby dependancy and conflict rules are built locally for custom software packages by the UCE Rules Server.
This process prevents conflicts and broken dependancies between custom and Aduva certified software packages. This ensures maximimum system stability as well as allowing integration of custom software packages to UCE allowing software management of the entire system.
Local rule generation may take a few minutes during which time the agent will not be visible on the console.
In order to check this you may perform the following:
On the UCE Management Serever Machine, execute:
'top' and identify the process 'rules-gen'.
If this process is present, indeed rules generation has not yet completed. You should see the agent on the console within a few minutes. This may, however, take a while if many custom software packages are indentified.
If this process is not present, check the status of the agent process:
On the agent host, execute the following as root:
/etc/init.d/director_agent status
If the agent is running, you should recieve an output similar to the output below:
director_agent.bin (pid xxxx xxxx xxxx) is running...
The pid will of course be unique for each machine and each process.
In the instance whereby the output is as follows:
director_agent.bin is stopped
Execute the following:
/etc/init.d/director_agent start
Once the process has started, you may check it by executing:
/etc/init.d/director_agent status
If the agent process is still active, you should see it register on the console within a few minutes or after local rules generation has completed.
If the agent is stopped again, please contact sn Aduva support representative for further assistance.
