StorEdge 3310: Drive type unknow

Hi,

I have recently added a Sun StorEdge 3310 unit to one of our Sun 280R servers, but this server seems not be recognizing the drives attached to the storEdge unit. Whenever I run the format command, I get :

AVAILABLE DISK SELECTIONS:

0. c1t0d0<SUN72G cyl 14087 alt 2 hd 24 sec 424>

/pci@8,600000/SUNW,qlc@4/fp@0,0/ssd@w2100000c509c4fd5,0

1. c1t1d0<SUN72G cyl 14087 alt 2 hd 24 sec 424>

/pci@8,600000/SUNW,qlc@4/fp@0,0/ssd@w2100000c509c5def,0

2. c2t5d0 <Symbios-StorEDGEA1000-0301 cyl 65533 alt 2 hd 64 sec 169>darry

/pseudo/rdnexus@2/rdriver@5,0

3. c6t0d0<drive type unknown>

/pci@8,700000/pci@2/scsi@4/sd@0,0

Specify disk (enter its number):

And if I select #3 which is my storEdge unit, I get only

AVAILABLE DRIVE TYPES:

0. Auto configure

1. Quantum ProDrive 80S

2. Quantum ProDrive 105S

3. CDC Wren IV 94171-344

4. SUN0104

5. SUN0207

6. SUN0327

7. SUN0340

8. SUN0424

9. SUN0535

10. SUN0669

11. SUN1.0G

12. SUN1.05

13. SUN1.3G

14. SUN2.1G

15. SUN2.9G

16. Zip 100

17. Zip 250

18. SUN72G

19. Symbios-StorEDGEA1000-0301

20. other

And by checking the l/var/adm/messages file upon rebooting my server, I get the following error:

scsi: [ID 365881 kern.notice] Vendor 'SUN', product 'StorEdge', (unknown capacity).

Can you please advise as to what I can do to get my sun280R to recognize the drive capacity of my storEdge unit.

Thanks kindly for your help.

Ferruti.

[1638 byte] By [ferruti] at [2007-11-25 23:14:29]
# 1
If you are using 375-3057 LVD HBA (X6757A) then you need to download qus drivers and patch. See InfoDoc 47841 http://sunsolve.sun.com/search/document.do?assetkey=1-9-47841-1
jdstoon at 2007-7-5 18:03:48 > top of Java-index,Storage Forums,Storage General Discussion...
# 2

Hi,

I have already installed the drivers you mentioned for the Ultra SCSI card, but I have not luck whatsoever. I have also patched the server and rebooted it using the reboot -- -rv command. However, I still keep getting the same error

"Dec 16 06:42:19 ...net scsi: [ID 365881 kern.notice]Vendor 'SUN', product 'StorEdge', (unknown capac

ity)"

Any other ideas will be greatly welcome.

Thanks.

Ferruti

ferruti at 2007-7-5 18:03:48 > top of Java-index,Storage Forums,Storage General Discussion...
# 3

Start at the beginning..

At the obp prompt do you see the array and all disks via a probe-scsi-all?

If yes, then the hardware would appear to be ok.

At the OS, are the additional logical devices being created review via devsfadm -c disks; devfsadm -al

Is the qus driver loaded, via modinfo

Is the qus patch loaded via showrev -p |grep patchid

Does the scsi loop, ie. cable lenght comply with SCSi loop rules > less than 10m I think

Is it JBOD array or do you have raid controllers, if raid controllers have you physically configured the Luns on the array?

Is it a single loop configuration, if so have you got the loop cable to connect one half of the array to the other?

If the answer is yes to all then format should be correct.

AlanRice at 2007-7-5 18:03:48 > top of Java-index,Storage Forums,Storage General Discussion...
# 4
Make sure you have the latest sd/ssd driver patches.
torreysun at 2007-7-5 18:03:48 > top of Java-index,Storage Forums,Storage General Discussion...