Request: Some response in the forums
I've noticed a lot of posts on broken installs, installation troubles, etc. are going completely unanswered in the forums. I would post my own issues with Fedora Core and SO7, and complete install failure of SO8 but it would be redundant and probably wouldn't be answered anyways.
So my request is that Sun actually answer some of the issues in the forums. I'm about to start looking for an alternative for my organization due to the lack of help / support.
[487 byte] By [
jsalens] at [2007-11-25 22:45:58]
# 1
Jesse,
These are user-to-user forums, not Sun techsupport, as described in the FAQ and elsewhere.
Links to actual techsupport sources would be buried in the S.O. documentation.
Even the moderator hasn't logged in in 8 months.
(click on the link to his profile name)
As you might notice from the signatures of the most prolific contributors, they are from outside of Sun, or at least are providing their personal knowledge and guidance.
You might need to recall that for the first 20 years of Sun's existence, income was derived from after-sale service contracts, more so than from any product, itself.
That is a corporate philosophy and perspective that is very difficult to leave.
"You want help? Pay me to help you!"
Bill at 2007-7-5 17:01:16 >
# 3
Quote: Bill wrote on Thu, 24 November 200500:17-Jes se,
These are user-to-user forums, not Sun techsupport, as described in the FAQ and elsewhere.
Links to actual techsupport sources would be buried in the S.O. documentation.
Even the moderator hasn't logged in in 8months... -
WHAT IS THE GOOD OF THAT, THEN?! HERE WE ARE AT THE FORUM-BRANCH "REQUEST FEATURE", YET SUN DOES NOT EVEN PURPORT TO LOOK AT OUR REQUESTS?!
THIS IS A QUITE UNSATISFACTORY SITUATION. (It used to be good, and IS INDEED OFF-PUTTING, even losing Sun custom to other Suites, perhaps.
I WANT SOMEBODY LIVING NEARBY TO SUN TO GO AND TURN THE TABLES ON THEM (talk sense into them)...!
Indeed, these criticisms and requests are NOT usually re. personal advice needed!!
I wish to complain bitterly -- in the name of many other users, I do suppose -- about the removal of facilities and functions on which we had come to rely and which, I submit SHOULD NEVER HAVE BEEN REMOVED...!
IF THIS IS NOT THE RIGHT PLACE TO COMMUNICATE WITH SUN'S STAFF, THEN THERE SHOULD BE A DIRECT LINK FROM HERE, NOT SOMETHING "BURIED IN THE DOCS." !!
