Troubleshooting Instant Messaging
Authentication errors
The following are the possible causes for this problem:
- Problems while accessing the LDAP server.
- End user not found.
- Invalid credentials.
- Invalid Identity Server session.
Where to get the necessary information:
-Instant Messaging server, Identity authentication and LDAP log files.
I read this information on http://docs.sun.com/source/817-5936/TrblAdm.html#wp16963
but I did not to know Where to get the necessary information:
-Instant Messaging server, Identity authentication and LDAP log files.
Could any one help me?
[672 byte] By [
anhvt] at [2007-11-25 17:23:14]
# 1
> Authentication errors
> The following are the possible causes for this
> problem:
>
> - Problems while accessing the LDAP server.
> - End user not found.
> - Invalid credentials.
For the above information look at the user provisioning and user search mechanisms in the Directory Server documentation
> - Invalid Identity Server session.
>
This is valid only in case where Identity Server was used to do a Single Sign On. The details about Identity Server are present in the Identity Server documentation.
> Where to get the necessary information:
>
> - Instant Messaging server, Identity
> authentication and LDAP log files.
> I read this information on
> http://docs.sun.com/source/817-5936/TrblAdm.html#wp16
> 963
> but I did not to know Where to get the necessary
> information:
> - Instant Messaging server, Identity
> authentication and LDAP log files.
> Could any one help me?
